Case Manager (Rep Payee & RSP)

Bethesda House of Schenectady•Town of Rotterdam, NY

1d•Onsite

About The Position

At Bethesda House, the goal is to end the cycle of poverty and homelessness by addressing individuals on a holistic level, ensuring they feel heard, respected, and safe. The organization offers hands-on help for chronic homelessness, mental health, substance abuse, disability, and systematic poverty through innovative solutions and proactive services in Schenectady County. This includes integrated primary care and behavioral health treatment programs, and assistance with financial and educational resources. The dedicated Case Management team provides triage and crisis case management to single adults needing housing or eviction prevention, assisting them in obtaining secure and sustainable housing solutions and serving as the point of access to permanent housing. The Custodial Accounts/Rep Payee Case Manager specifically manages SSI/SSD benefits for program participants, ensuring essential bills are paid while educating clients on financial management, banking, and budgeting to foster financial independence. The Residential Support Program (RSP) Case Manager oversees all aspects of the RSP subsidy program, including intake/assessment, crisis intervention, homelessness prevention, rapid re-housing, outreach, referral, and information services.

Requirements

Bachelor’s degree (or pursuing a bachelor’s degree) in human services or related field
Experience providing services to the homeless or related human services necessary
Knowledge of agencies, programs, and services in the community
Demonstrated ability to effectively engage and support individuals experiencing homelessness, mental illness, substance use challenges, and those who may be difficult to engage
Valid driver’s license (for one + years), ability to safely transport clients as needed to support access to services and housing stability
Strong computer proficiency, including experience with data entry, tracking systems, and working with financial or program-related data
Ability to manage a full-time schedule in a fast-paced environment while maintaining accuracy, organization, and attention to detail
Skilled in conflict resolution, with the ability to navigate challenging situations professionally and achieve constructive outcomes
Proven ability to prioritize tasks and meet deadlines, including flexibility to adjust work hours when necessary to meet program goals
Commitment to professionalism, consistently representing the agency with integrity, respect, and cultural sensitivity in all interactions

Nice To Haves

Knowledge of eligibility criteria and application processes for mainstream/entitlement programs helpful

Responsibilities

Meet with clients approved for RSP once a month and in crisis situations when necessary and make referrals as needed
Map out and enforce weekly a budget
Ensure all necessities are met and paid for (rent, food, utilities, medical care)
Communicate directly with landlords, bill providers, etc. on behalf of client
Provide financial advice and recommendations for proper spending habits
Work with new clients to complete paperwork, which identifies Bethesda House as the rep payee
Complete accurately and timely HMIS data entry
Provide face-to-face and telephone client engagement
Attend meetings as assigned and represent the agency in various community meetings
Maintain interactions/relationships with guests within the confines of appropriate professional boundaries and follow confidentiality policies
Oversee accurate, real-time tracking and allocation of client subsidies, ensuring responsible stewardship of funding and compliance with program requirements
Partner with Finance on approvals, documentation, and monthly reconciliation to maintain alignment, accuracy, and timely processing of funds
Conduct client intakes and assessments, guiding application completion and submission to expedite access to housing resources
Monitor participant eligibility and progress throughout the funding period, making adjustments to ensure appropriate and effective use of subsidies
Optimize funding across housing and eviction prevention initiatives to maximize program impact and reach
Conduct housing inspections to ensure safe, stable, and compliant living environments for program participants