Case Manager - Refugee School Impact

JCFS Chicago • Chicago, IL

23h

About The Position

The purpose of this position is to provide comprehensive case management services to clients, ensuring the delivery of high-quality, person-centered services consistent with the Agency's mission, policies, and programs. This position is responsible for supporting the successful resettlement of refugee youth by facilitating school enrollment, developing and implementing relevant, engaging programming, and ensuring timely, accurate documentation and reporting.

Requirements

• Bachelor's degree in Social Work or a related human services field preferred; equivalent combination of education and relevant work experience will be considered.
• Experience serving youth and their families either in a community-based organization or school or camp environment.
• Ability to work a flexible schedule including weekend and evening hours when necessary.
• Proficiency with Outlook, Word, Excel, Teams, and other basic computer programs.
• Valid Illinois driver’s license, a safe driving record, and regular access to a reliable, insured vehicle.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Fluent in English and at least one additional language representative of the clients served.
• Cross-cultural experience/experience working with refugee and immigrant clients.

Responsibilities

• Completes intake with all new arrivals within two weeks of arrival.
• Creates a plan within 30 days of arrival and tracks progress of goals.
• Creates and maintains paper and electronic files for new arrivals.
• Maintains online database for the Refugee Social Services (RSS) grant, enters client demographic information and daily attendance at afterschool program.
• Completes accurate assessments of current skills/abilities and language/literacy levels.
• Facilitates enrollment in school at appropriate levels, including daycare/preschool, with needed supports.
• Completes quarterly check-ins with families regarding academic needs and progress of youth to assure engagement in their child’s education and cognizant of various services that may be needed by their children.
• Provides after-school programming to provide further social emotional learning (SEL), language acquisition, and academic success.
• Organizes school-break field trips and special events that expose clients to a wide variety of institutions, activities, and events in the Chicago area.
• Recruits, coordinates, and supervises volunteers for tutoring.
• Coordinates annual ESL testing of all youth program participants and accurately tracks progress.
• Acts as emergency contact for clients at their respective schools.
• Acts as liaison between the school and clients to mediate both school-initiated and parent-initiated concerns.
• Knowledgeable about educational and enrichment services available to clients and makes appropriate referrals.
• Monitors client academic and social adjustment in school.
• Facilitates special education evaluations and advocates for appropriate specialized services and students’ rights as needed.
• Creates leveled materials for new arrivals to prepare them for school.
• Design engaging and educational programs for children and youth.
• Supervises children, managing behavior while maintaining a professional and respectful tone.
• Accompanies program participants to medical, dental, and other appointments.
• Participates in interagency working groups.
• Builds and maintains rapport with children, youth, and families.
• Perform other duties as assigned.

Benefits

• Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
• Medical, dental, and vision insurance.
• 401(k) with base contribution and match.
• Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level