Case Manager II, Refugee Foster Care

Ccscc•San Jose, CA

6d•Hybrid

About The Position

The Refugee Foster Care (RFC) program at Catholic Charities of Santa Clara County (CCSCC) provides culturally and linguistically responsive child welfare, foster care, and independent living services to unaccompanied youth in the U.S. who are refugees, Cuban/Haitian entrants, asylees, victims of human trafficking, U-visa holders, and youth who have Special Immigrant Juvenile Status. These youth may have complex needs including PTSD, substance abuse issues, and mental health or medical challenges. The RFC program offers comprehensive support including foster care placement, housing, education, health services, immigration assistance, mental health support, independent living services, and family reunification efforts when feasible. The program utilizes strength-based, trauma-informed, and culturally relevant models to empower youth. The Case Manager II role supports the social work team in delivering these services to unaccompanied refugee minors and non-minor dependents, operating with significant independent accountability within professional, ethical, and organizational guidelines. This position is integral to a multi-disciplinary team, demanding high levels of adaptability, flexibility, and collaboration to meet individual client needs.

Requirements

Bachelor's degree in social work, social services-related field or other relevant area and comparable experience.
At least one (1) year working with child welfare agencies, immigrants/refugees/asylees, foster care programs, or youth and family services highly preferred.
Training in trauma-informed care preferred.
Bi- or multi-lingual in one or more language commonly spoken by youth in the URM Program (Spanish, Arabic, French, Tigrinya, Amharic, Kiswahili, Farsi, Dari, Rohingya) preferred but not required.
Knowledge of child development stages.
Knowledge of CA State child welfare regulations.
Excellent cross-cultural experience and ability to work well with a diverse population.
Proficient oral and written English skills.
Ability to plan, organize, prioritize and multi-task.
Proficient computers skills: Microsoft Office (Outlook, Teams, etc.)
Ability to establish and maintain personal and programmatic boundaries while providing supportive services.
Maintain a professional confidential work environment.
Ability to work at a desk for extended periods of time.
Ability to use a computer workstation.
Ability to lift up to 25 lbs.
Ability to drive or use reliable transportation for client services and needs.
Criminal background check via livescan fingerprint.
Must have TB test performed and submit results.
Automobile and valid driver’s license and auto insurance per agency policy.

Nice To Haves

At least one (1) year working with child welfare agencies, immigrants/refugees/asylees, foster care programs, or youth and family services
Training in trauma-informed care
Bi- or multi-lingual in one or more language commonly spoken by youth in the URM Program (Spanish, Arabic, French, Tigrinya, Amharic, Kiswahili, Farsi, Dari, Rohingya)

Responsibilities

Assist social workers in meeting and caring for the overall welfare of children and non-minor dependents in the RFC program, including educational, social, recreational, cultural, mental health, dental, medical, independent living skills, and legal needs.
Support social workers in conducting monthly home visits, as needed.
Support with a family-centered model in working with children, families, and community partners.
Assist in the creation of positive behavioral interventions, incentive plans, and other types of positive behavioral modification techniques.
Assist social workers to identify youth needs and available resources as part of the development of a client’s Needs & Services Plan (N&S Plan) and Transitional Independent Living Plan (TILP) as appropriate; support implementation of N&S Plan and TILP.
Coordinate services with other professionals and agencies, e.g. teachers, pastors, physicians, employers, social workers, partner agencies, etc.
Develop resource connections in the community to meet client needs; coordinate and maintain strong community partnerships with these identified services.
Provide support within an interdisciplinary team (social workers, resource parents, case managers, mental health clinicians, educators, doctors) to promote the best interest of a youth and coordinate services (e.g. school progress, health or mental health issues, social outings, and planning for independent living) to meet youth needs.
Collaborate with the Independent Living Program (ILP) staff and youth’s assigned Social Worker to provide independent living skills training and one-on-one support to clients.
Participate in Children & Family Team meetings and Team Decision Meetings for Placement.
Facilitate and support with trainings and events on select weekends such as, but not limited to, ILP workshops, resource family pre-certification classes, and Quarterly Resource Parent trainings.
Assist with Family Night gatherings including planning, preparation and co-facilitate youth groups as needed.
Assist with transportation needs of youth.
Assist with pre-arrival processes including, but not limited to, participating in pre-placement calls in preparation for a new client arrival.
Assist with post-arrival activities including, but not limited to, airport welcome, new arrival orientation, activities related to the adjustment to American culture, referrals for initial health screenings, applying for social security cards, benefits enrollment, etc.
Assist with electronic file audits in AWARDS.
Maintain meticulous client files in AWARDS, ensuring documentation of client contacts, record of services, and other documentation requirements in a timely manner.
Assist in the recruitment and training of resource parents, as needed.
Represent the agency at meetings and conferences, as needed.
Other duties as assigned.