Case Manager - Reentry Entrepreneurship Program - FT

Pioneer Human Services•Seattle, WA

1d•Onsite

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Case Manager - Invest with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

Requirements

Bachelor’s degree in social work, counseling or a related field or equivalent combination of education, training and lived or professional experience
Minimum of 2 years of experience in case management, reentry services or a related field
Demonstrated experience working with individuals from diverse backgrounds, including those impacted by incarceration, poverty, substance use or other systemic barriers
Strong interpersonal and communication skills, with the ability to build trust, maintain boundaries and support participants through complex challenges
Ability to assess individual needs, develop actionable plans, and provide consistent coaching and accountability
Strong problem-solving skills, including the ability to navigate crises and adapt to changing participant needs
Highly organized with strong attention to detail, including the ability to manage documentation and track participant progress

Nice To Haves

Lived experience with the criminal legal system, recovery or other barriers to employment, with the ability to draw on that experience in a professional and strengths-based way
Familiarity with community resources related to housing, behavioral health, legal services and workforce development
Experience with data tracking systems and outcomes reporting in a human services or workforce setting
Experience supporting entrepreneurship, small business development or navigating local business ecosystems
Master’s degree in a related field

Responsibilities

Lead recruitment, outreach and screening of INVEST participants, ensuring readiness and alignment with program expectations
Conduct participant assessments and develop individualized action plans focused on removing barriers to stability and entrepreneurship
Partner closely with Vault89 to support participant selection, onboarding and alignment with cohort expectations
Provide consistent one-on-one coaching focused on stabilizing “life barriers” including housing, legal issues, financial challenges, recovery and other reentry needs
Serve as the primary point of support and accountability, helping participants stay engaged and on track throughout the program
Maintain strong awareness of curriculum content and timelines to proactively identify risks to participation and intervene early
Connect participants to critical resources including housing, behavioral health, legal support, workforce services and capital access as appropriate
Track participant engagement and progress, maintaining accurate and timely documentation of interactions, barriers addressed and key outcomes
Ensure timely, accurate data entry across systems and prepare reports to support internal leadership, funders and program compliance
Monitor and report on outcomes including program completion, business launches and participant stability indicators

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)