Case Manager-PSH

YWCA Rochester • Rochester, NY

6d • $22 - $24 • Hybrid

About The Position

Provide case management and case coordination to families and single individuals living in the Rochester area.

Requirements

• Associates Degree in Counseling, Human Services, Sociology or Social Work, or at least 2 years experience in case management, crisis intervention or counseling.
• Experience and proficiency in database management and Microsoft Office applications.
• A valid and clean NYS driver’s license.
• Must have a reliable vehicle and be willing to transport program participants.

Nice To Haves

• Bilingual in Spanish is preferred.

Responsibilities

• Work with Rochester Housing Authority to complete intakes and initial screenings.
• Provide case management and coordination service, including consistent contact with head of household, entitlements assistance, medical, mental health, employment, literacy and higher education, legal services, safety planning, and goal planning.
• Develop a working relationship with landlords and property management, establishing consistent communication to support households and address barriers to housing stability.
• Develop YWCA and community partnerships beneficial to program participants.
• Enter timely and accurate data into HMIS (Homeless Management Information System) per coordinated access and YWCA policies.
• Develop goals, document all contact, income changes, and outcomes in HMIS.
• Maintain household files per YWCA and funder standards.
• Communicate and case conference regularly with supervisor and other outside organizations working with program participants.
• Link participants to appropriate services and activities within and outside the YWCA as identified in the program participant individualized service plan.
• Assist program participants with the re-certification process as needed.
• Case conference with Rochester Housing Authority, Partners Ending Homelessness, property rental manager, providers, and other community resources.
• Participate in community workgroups/meetings related to the Continuum of Care and coordinated access.
• Demonstrate understanding of and sensitivity to cultural differences, person-centered practices, and trauma-informed care.
• Demonstrate compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
• Attend monthly department and all staff meetings.
• Perform other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree