Case Manager (Multilingual)

Lutheran Community Services Northwest•SeaTac, WA

2d•$38•Hybrid

About The Position

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. Our case managers serve as trusted guides, working closely with clients to navigate systems of care, address their social determinants of health and health-related social needs, and overcome barriers to achieving stability. This includes support with housing, food, transportation, behavioral health, and more. We assist clients in setting personalized goals and developing action plans, while providing ongoing support through regular check-ins. Outreach communities, individual entities, and businesses to inform them of program and program opportunities. Convey the purposes and services of the program being represented to the user population and the impact that program or service would have on their health and wellbeing. Develop, work effectively, and maintain relationships with communities to reduce cultural and socio-economic barriers between clients and institutions. Provide culturally and linguistically appropriate case management services to qualified program participants. Communicate information to clients and providers clearly and succinctly, both written and verbally. Assist with language and interpretation needs as necessary. Accept client referrals as directed by each program and manage response times as required per program. Assess and address needs as presented and determined by individual program assessment requirements. Provide Resource Navigation: Assist individuals in obtaining appropriate resources and connect to applicable community entities that may include workshops/educational resources, respite care services, housing, referrals to state and federal benefits, nutrition programs, family caregiver programs, kinship care, food banks, Medicaid and/or other insurance services available. Maintain contact, follow up, and discharge of clients as outlined in individual programs. Ensure appropriate documentation and gather outcome data under the direction of the Program Supervisor. Document in applicable program system as needed.

Requirements

Demonstrated fluency, both spoken and written, in English and one of the following languages: Spanish, French, Arabic, Korean, Chinese/Mandarin
1-2 years of related experience or lived experience that enhances relatability to clients being served
HS diploma or equivalent
Intermediate mastery of business applications and productivity suites
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Successfully completes tasks in a moderately noisy environment
Interacts with others and performs tasks in-person and through the use of technology, with long periods of stationary activity and minimal periods of increased physical activity including and not limited to standing at event tables indoors and outdoors.
Moves equipment/materials weighing up to 15 pounds
Travels between worksites occasionally
Works in a variety of settings, including and not limited to LCSNW office locations, partner agency, community-based settings, and faith-based settings such as churches
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program.

Nice To Haves

Preferred bachelor's degree in related field. However, substantial relevant experience will be considered in place of degree

Responsibilities

Serve as trusted guides, working closely with clients to navigate systems of care, address their social determinants of health and health-related social needs, and overcome barriers to achieving stability.
Provide support with housing, food, transportation, behavioral health, and more.
Assist clients in setting personalized goals and developing action plans, while providing ongoing support through regular check-ins.
Outreach communities, individual entities, and businesses to inform them of program and program opportunities.
Convey the purposes and services of the program being represented to the user population and the impact that program or service would have on their health and wellbeing.
Develop, work effectively, and maintain relationships with communities to reduce cultural and socio-economic barriers between clients and institutions.
Provide culturally and linguistically appropriate case management services to qualified program participants.
Communicate information to clients and providers clearly and succinctly, both written and verbally.
Assist with language and interpretation needs as necessary.
Accept client referrals as directed by each program and manage response times as required per program.
Assess and address needs as presented and determined by individual program assessment requirements.
Assist individuals in obtaining appropriate resources and connect to applicable community entities that may include workshops/educational resources, respite care services, housing, referrals to state and federal benefits, nutrition programs, family caregiver programs, kinship care, food banks, Medicaid and/or other insurance services available.
Maintain contact, follow up, and discharge of clients as outlined in individual programs.
Ensure appropriate documentation and gather outcome data under the direction of the Program Supervisor.
Document in applicable program system as needed.

Benefits

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status