Case Manager Lead

The Ward Law Group, PL•Miami Lakes, FL

14d•$85,000 - $125,000•Onsite

About The Position

The Case Manager Lead is an important leadership role that supports team performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position oversees a team of case managers and plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department. While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Requirements

Minimum of 2+ years of management experience in a performance-driven environment
Minimum of 2+ years of experience in personal injury law, including settlement negotiations
Proven track record of leading teams and achieving performance goals
Strong leadership, coaching, and team development skills
Data-driven mindset with the ability to analyze metrics and inform decision-making
Excellent communication and interpersonal skills
Experience with case management systems (Litify preferred)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Highly organized with the ability to manage multiple priorities effectively

Nice To Haves

Bilingual (English/Spanish) preferred but not required

Responsibilities

Lead, manage, and develop a high-performing team of senior case managers
Support monthly settlement performance and contribute to achieving departmental KPIs and targets
Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
Promote accountability to productivity, quality, and client service standards in a supportive and structured way
Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
Address escalated client matters with professionalism and ensure timely resolution
Review performance data and provide insights to help identify trends and opportunities for improvement
Help maintain quality control standards through audits and process oversight
Identify operational gaps and collaborate on workflow improvements and efficiencies
Support the development of internal talent and contribute to building future leadership within the team
Participate in hiring, onboarding, and training of new team members
Ensure adherence to firm policies, legal standards, and internal procedures

Benefits

Competitive salary ($85,000 – $125,000 annually) plus bonus opportunities
Performance-oriented environment with opportunities for advancement
Ongoing professional development and leadership growth
Collaborative, team-focused culture with meaningful impact
Opportunity to contribute to a growing, nationally expanding law firm
Paid Time Off: Accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.
Health Benefits: Firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. Medical insurance plans include options for national coverage and free mental health services. Dental plans (with unlimited coverage) and vision plans available.
Disability Benefits: Short-term and Long-term Disability benefits, paid for by the firm.
Life Insurance: 1X earnings life insurance coverage paid for by the firm. Firm paid accidental death and dismemberment benefit that matches life insurance coverage.
Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
Retirement: 401(K) plan. Firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting, after one year of service.