Lead Case Manager

DOVE Center • Saint George, UT

13d • Hybrid

About The Position

The Lead Case Manager provides advanced, survivor-centered advocacy and case management services to individuals experiencing domestic violence and sexual assault, while also supporting the coordination and quality of case management services across the team. Working in shelter, outreach, and community-based settings, the Lead Case Manager supports survivors in crisis by assessing needs, developing survivor-driven action plans, providing safety planning, and connecting survivors to resources that promote stability and self-sufficiency, using trauma-informed and culturally responsive approaches. In addition to direct service, the Lead Case Manager serves as a peer resource and support to case management staff by promoting consistent, trauma-informed practices, assisting with training and onboarding, and contributing to team coordination and communication. This role collaborates closely with the Outreach Advocacy Manager to support service quality, staff effectiveness, and continuity of care, while maintaining a case load to remain current with best practices in victim advocacy.

Requirements

• Demonstrated cultural competency and ability to effectively work with those from diverse backgrounds and lived experience
• Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment
• Ability to maintain professionalism and appropriate boundaries in high-stress or challenging situations
• Ability to support and guide peers through collaboration, coaching, and shared problem solving.
• Ability to cultivate professional relationships with program participants and colleagues to create an atmosphere of empathy, safety support and collaboration within the organization
• Demonstrated integrity and commitment to DOVE’s mission
• Ability to build professional relationships with program participants and colleagues to create an atmosphere of empathy, safety, support and collaboration in the workplace.
• Ability to work independently and collaboratively as part of a team
• Ability to communicate effectively across team members and support coordination of services and information
• Ability to recognize complex or high-risk situations and seek guidance or escalate concerns appropriately
• Preferred Bachelor’s degrees in Social Work or other Behavioral Science filed and two years of experience in human services; or an associate degree in a human services or related field and three years of experience in human services; or five years of experience in human services
• Ability to work evening and weekends as program needs require
• Strong organizational, time management, and self-direction skills, with the ability to complete tasks with minimal supervision
• Ability to work independently and collaboratively as part of a multidisciplinary team
• Computer proficiency with word processing, spreadsheets, databases, and email platforms, including Google Workspace and Microsoft Office applications
• Knowledge of community resources and referral processes, or ability to quickly acquire this knowledge
• Valid driver’s license, current auto insurance, reliable transportation
• Ability to pass required background checks (BCI) per UT DHHS contract
• Excellent written and verbal communication skills
• Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

Responsibilities

• Provides case management for survivors, which includes: intake/critical needs, needs assessment, safety plan, risk of danger assessment, action planning, providing clients with resources and referrals to community partners; educates and empowers survivors to thrive in the healing process, documenting all client interactions within 24 hours of meeting with the client.
• Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety planning and attending court with clients when needed.
• Will work with clients to develop a client driven action plan based on needs assessment
• Lead Case Manager will provide clients with resources and referrals to community partners; provide education to empower survivors to thrive in the healing process; and link underserved victims to supportive and culturally competent resources specific to client needs
• Lead Case Manager will work in the community with clients in doing home visits, meet with clients in the community and provide low-barrier access to services
• Engage in ongoing case staffing and supervision with program manager
• Co-facilitate support, education, or skill-building groups for survivors and coordinates with the clinical team to schedule and ensure consistent case management staff participating in group facilitation.
• Integrate financial empowerment education and support into case management services
• The Lead Case Manager will document all client interactions within 24 hours of meeting with the client
• Oversees office phone and walk-in coverage operations, including coordinating staff schedules, providing training and support, and ensuring consistent, trauma-informed service delivery by stepping in to provide backup when coverage gaps occur.
• Supports consistency and quality of case management services by reinforcing trauma-informed, survivor-centered, and low-barrier practices across the team
• Serves as a resource to case management staff regarding community resources, referrals and service navigation
• Provides support and guidance on complex client situations and escalates concerns to the Program Manager as appropriate
• Supports day to day coordination of case management services, including assisting with coverage needs and communication across the team
• Supports data accuracy and documentation quality by reviewing entries and reinforcing program standards
• Assists in onboarding and training new case management and advocacy staff and provides ongoing guidance to support staff skill development
• Leads regular case consultation meetings with case managers to support client-centered planning and problem solving
• Participate in Admin on Call rotation, which includes weeknights or a weekend shift at least once a month
• Additional duties may be assigned as necessary to support evolving program needs, staffing changes, team coverage, and continuity of services. In these circumstances, a supervisor will approve these duties to ensure they do not change the core purpose of this position.

Benefits

• 401k 3% match after six months of employment
• PTO
• Premium Pay
• Insurance (Medical/HSA, EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree