Case Manager-Key to Home

Catholic Charities Archdiocese of OKC•Oklahoma City, OK

18h•Onsite

About The Position

The Key to Home Case Manager will be a team member in a two-year multi-organization project that focuses on in person, housing-based case management services. As a team member, the case manager will assist in successfully housing and stabilizing a minimum of 40 households during the two-year funding period. The essential job duties include assisting clients in encampments and remaining with clients for a year after they are housed, completing timely HMIS program enrollments, assisting clients with timely completion of unit and voucher applications, and assisting with timely move-ins. The role also involves providing one year of weekly in-person, home-based case management services, including intake/assessment, long-term housing stabilization planning, budget planning, opportunities to increase income, assistance connecting to behavioral health and physical healthcare services, and eviction prevention. The Case Manager will also record case documentation, participate in daily encampment huddles and weekly/monthly stabilization work group meetings, liaise with other service providers and community partners, act as a point of contact for various teams, adhere to Coordinated Entry Policies and CoC Standards of Care, participate in the CoC, and demonstrate flexibility, consistency, and kindness. Providing transportation to clients as needed is also a responsibility.

Requirements

Bachelor’s degree in social work, or human services related field, or 6 months of experience in encampment rehousing case management required
At least 12-month’s case management experience working with those experiencing homelessness.
Strong verbal and written communication, listening, and presentation skills.
Experience with individuals experiencing mental health issues.
Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization and within the community partnership.
Ability to work effectively with staff, volunteers, parishes, and community.
Ability to adjust communication style to handle diverse situations.
Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
Demonstrated conflict resolution skills.
Able to function autonomously and be proactive.
PC literate and proficient in all Microsoft Office applications.
Ability to drive - must have valid Oklahoma driver’s license

Nice To Haves

Master’s degree preferred.
Fluency in Spanish and English preferred.

Responsibilities

Working with Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and remain with clients for a year after they are housed.
Complete timely HMIS program enrollments.
Assist clients with timely completion of unit and voucher applications.
Assist with timely move-ins.
Provide one year of weekly in person, home-based case management services to include, but not limited to: Intake/assessment, Long-term housing stabilization planning, Budget planning, Opportunities to increase income through employment or disability assistance, Assistance connecting to behavioral health and physical healthcare services, Eviction prevention.
Record case documentation ongoing to include, but not limited to: telephone calls/emails, attempts to make contact, and client face-to-face interactions should be detailed and clearly documented in client’s case record in HMIS.
Participate in daily encampment huddles with community team members as requested and participate in weekly/monthly stabilization work group meetings.
Liaise with other service providers and community partners as a pathway to increase stabilization for clients.
Act as point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners.
Adhere to the most up to date version of the Coordinated Entry Policies and CoC Standards of Care.
Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
Demonstrate a spirit of flexibility, consistency, and kindness in working with clients, CoC, and partners.
Provide transportation to clients as needed.