Case Manager/ Integrated Care Navigator

The Guidance Center•Southgate, MI

10d

About The Position

The Guidance Center is seeking an Integrated Health Navigator (IHN) to join its Psychiatric Services Program. The role coordinates integrated care for adult, adolescent, and child consumers with mental health conditions and intellectual or developmental disabilities who receive services from The Guidance Center and community primary and specialty care providers. The IHN coordinates client care, monitors delivery and progress toward care outcomes, and works with clients, families, providers, and other members of the health care team to address barriers and support effective care. The position also provides self-management support and patient education, helps patients reduce risks for chronic conditions, and facilitates appropriate referrals to community resources. The estimated hourly rate starts at $23.35. Compensation varies based on transferable experience and qualifications. The Guidance Center describes a comprehensive benefits package and a team-oriented work environment.

Requirements

Bachelor’s degree or higher from an accredited four-year institution in a mental health-related field.
At least three years of experience in the examination, evaluation, and treatment of minors and their families.
At least one year of experience working with adults with severe mental illness.
At least one year of experience working with individuals with an intellectual or developmental disability.
Meet MDHHS criteria for Qualified Mental Health Professional, Qualified Intellectual Disabilities Professional, and Child Mental Health Professional within 120 days of hire.
Valid Michigan driver's license and a good driving record.
Ability to engage adult, adolescent, and child consumers with behavioral health conditions and intellectual or developmental disabilities, as well as their families and supporters.
Ability to support, monitor, and closely coordinate mental health care with clients' primary care providers and other behavioral health and specialty treatment providers.
Nonjudgmental approach reflecting cultural competency and sensitivity to the unique needs and diverse experiences of consumers, families, and supporters.
Ability to work independently and demonstrate effective organizational, verbal, and written communication skills.
Ability to appropriately handle crisis situations.
Strong organizational and attention-to-detail skills to track and prepare data accurately and promptly.
Ability to interpret instructions provided in written, oral, or schedule form.

Responsibilities

Coordinate care and service needs for adult, adolescent, and child consumers with mental health conditions and intellectual or developmental disabilities who participate in integrated treatment with The Guidance Center and community primary and specialty care providers.
Maintain awareness of services, therapeutic activities, and supports available within and outside the agency that may benefit consumers and their families.
Monitor care delivery by attending case conferences and huddles, documenting care, identifying progress toward outcomes, and intervening when the expected plan of care deviates.
Review care plans with clients and direct care providers.
Coordinate with involved departments to arrange and expedite tests, procedures, and consultations.
Report personnel and performance issues to the applicable program supervisor.
Maintain communication with utilization review staff regarding variations from the care plan or transfer and discharge plans.
Lead coordination of client care and collaborate with the health care team to empower patients to manage chronic behavioral and medical conditions.
Help patients at risk of developing chronic conditions minimize those risks.
Collaborate with patients, primary care providers, psychiatrists, therapists, supports coordinators, case managers, and other behavioral health team members to support quality, efficient, patient-centered, and cost-effective care.
Provide self-management support and patient education.
Facilitate clinically indicated referrals to appropriate community resources.