Case Manager II

Chsfl•Pensacola, FL

13h•Onsite

About The Position

The Case Manager II identifies and assesses client and family needs, and coordinates and provides necessary services for our In Home Support Services Program. The Case Manager II also provides in-home supportive counseling services to clients, completes required assessments, and assists individuals and families by helping to articulate goals and provide needed information. Overall, the Case Manager II contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Requirements

Bachelor’s degree in Social Work, Human Services or related field from an accredited university, required.
Florida Driver’s License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.
Two years experience working with children and families, required.
Knowledge of COMMUNITY RESOURCES
Skills & proficiency in: Planning, project management, organization and time management
Skills & proficiency in: Oral and written communication, including presentation and platform
Skills & proficiency in: Collaboration and teamwork, consulting and facilitation, coaching and mentoring
Ability to: Commit to providing high customer satisfaction with positive service delivery results.
Ability to: Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
Ability to: Perform at a high level of autonomy, with general supervision.
Ability to: Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
Ability to: Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
Ability to: Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
Ability to: Demonstrate the behaviors of our CHS Common Bond Values
Ability to: Interact effectively with individuals/families from diverse backgrounds.
Ability to: Act decisively to protect clients, when necessary.
Ability to: Assess and apply proper intervention strategies.
Ability to: Identify and understand environmental stressors.
Ability to: Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.

Responsibilities

Provide Behavioral Health Overlay Services (BHOS) interventions under the supervision of a licensed clinician while upholding the CHS Standard of Care.
Facilitate psycho-educational classes/groups, such as parenting skills, independent living skills, anger management, and behavior management.
Provide supportive counseling services through individual, family, and group counseling.
Provide case management services including information, plan referral, and links.
Coordinate services with other professionals, para-professionals, social service agencies, and organizations.
Train direct care team members regarding components of the individualized treatment plan.
Participate in BHOS treatment team meetings.
Develop the behavioral health aspects of child’s discharge plan.
Conduct community outreach, as needed.
Coordinate and supervise family visitation, as needed.
May monitor interns and/or volunteers.
May transport clients to/from visitation or arrange for transportation to appointment and community agencies, as needed.
Develop and maintain clinical records and program documentation, such as assessments, treatment plans, progress notes and termination summaries, according to contract and CHS Standards.
Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).
Develop a strong knowledge base and stay current on region-related issues and trends.
Participate actively in departmental meetings, training and education, as well as the quality process.
Comply with CHS’s code of conduct, policies, practices, contracts and other legal obligations.
Assist with training other team members and providing back up when necessary.
Pick up projects on the fly; perform other duties as assigned from time to time.
Demonstrate the CHS Common Bond Values in the performance of all job duties.