Case Manager II
Salvation Army Careers•Colorado Springs, CO
•Onsite
About The Position
The Case Manager II will have a focus on family at our shelter. Case Managing Families to help them progress in life and eventually move out of the shelter into other supportive services or into self-sufficiency. This is done through a strength-based/client-centric approach.
Requirements
- Associate degree in human services (or minimum of one year working with displaced clients), Bachelors preferred
- Minimum of one year in Case Management or a related field
- Excellent verbal and written communication skills.
- Ability to present information to small groups.
- Must demonstrate good judgment and act in a professional manner.
- Ability to maintain confidentiality.
- Ability to meet deadlines.
- Ability to work with people from diverse populations.
- Ability to read and write in the English language.
- Must have problem-solving, listening, and organizational skills.
- Ability to multitask and prioritize according to deadlines.
- Must have time management skills.
- Ability to file and maintain files with accuracy.
- Microsoft Word, Access, Excel, Power Point, and Outlook are required.
- Ability to use new software programs with basic training (Ulti-Pro and others).
- Ability to create and maintain spreadsheets as needed.
- A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
- An MVR will be processed every year in accordance with The Salvation Army’s policies.
- Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.
- Ability to maneuver.
- Ability to remain in a stationary position.
- Ability to grasp, push, pull, and reach overhead.
- Ability to operate telephone.
- Ability to lift 25 pounds.
- Ability to access and produce information from the computer.
- Ability to understand written information.
- Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
Responsibilities
- Do an assessment intake on the resident to obtain personal history.
- Assess what other resources and agencies would benefit the resident and make referrals accordingly.
- Maintain accurate written case notes on each resident interviewed.
- Follow all policies and procedures of the center.
- Meet with Families assigned to you weekly for updates and guidance.
- Distribute supplies and other belongings to clients.
- Understand all policies and procedures for the center and implement them in daily work.
- Ability to search belongings in a proper manner.
- Maintain records in a timely, accurate, and orderly manner.
- Participate in training as required by the Social Services Director.
- Maintain required records related to grant administration.
- Give high priority to the welfare of each resident.
- Management of the step/phase program.
- Give input to needed educational programming.
- Cooperate with other center staff and volunteers.
- Always maintain a professional attitude and appearance.
- Actively support the mission and goals of The Salvation Army.
Benefits
- Health, vision, dental, life as well as voluntary life and disability insurance
- Sick leave benefit – 1 day per month, 12 sick days per year
- Vacation benefit – 10 vacation days per year
- One floating day off for use
- Pension Plan (after one year of continuous service)
- Voluntary Tax-Deferred Annuity Plan (403(b)plan)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
