Temporary Case Manager II

Community Forward SF•San Francisco, CA

10d•Onsite

About The Position

Community Forward SF is hiring a Temporary Case Manager II. The Case Manager II assists clients with needs related to housing, coordination of care to maintain mental and physical health and personal safety, and navigation of the Homelessness Response System. They provide information, education, and referral services within a Drop-In setting. Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

Requirements

Bachelor’s (B.A.) degree or equivalent in education and work experience
Previous case management experience and/or training
Experience working with at-risk client populations
Effective communication skills, both written and oral
Comfort with technology, including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases
Understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders, neurodiversity, dementia/cognitive impairment, and systems of oppression
Understanding of cultural diversity issues and cultural humility
Ability to de-escalate conflict
Knowledge of San Francisco and Bay Area resources
Ability to work both independently and cooperatively
CPR and first aid certification within 90 days of hire
Knowledge and familiarity with San Francisco billing databases (i.e. Epic).

Nice To Haves

Bicultural, bilingual Spanish speaking
Lived experience with homelessness and/or other systems of oppression

Responsibilities

Establish and maintain a caseload of clients; provide services including, but not limited to, counseling, crisis intervention, assessment, evaluation, advocacy, and co-facilitation of groups.
Develop treatment plans with timelines for individual goals and objectives.
Meet with clients on a weekly basis to ensure successful engagement with and completion of treatment plans.
Ensure access to resources that help stabilize clients’ income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
Conduct outreach to encourage program usage and make referrals to Community Forward SF Mental Health Outpatient Program or other appropriate programs based on client need.
Maintain client charts and associated documentation in a timely manner by successfully and effectively utilizing City electronic health record systems that may include ONE and/or Epic, as well as successful use of G-Suites applications.
Coordinate care with client service providers to ensure quality service and continuity of care.
Assist clients in developing external support systems.
Ensure that clients are treated with dignity and respect, and that their needs are adequately met, while at the facility.
Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
Adhere to established policies and procedures.
Training and meeting attendance
Other duties as assigned