Case Manager II

Polk County Board of County Commissioners • Bartow, FL

7d • Hybrid

About The Position

Conducts social determinants of health assessments for Polk County residents, identifying needs and facilitating access to community resources. Provides case management services, including eligibility assessments for the Polk HealthCare Plan and referrals for support programs. Engages in field, office, and home interviews to determine appropriate services and assist clients in navigating available resources.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in social work, Social or Behavioral Sciences, or a related field.
• A minimum of five (5) years of experience in social service interviewing, counseling, or related case management, including knowledge of HIPAA privacy and security regulations.
• Possession of a valid driver’s license and the ability to obtain a valid Florida driver’s license upon employment.
• Understanding of case management principles, population needs, and assessment tools.
• Familiarity with public, private, and non-profit community resources.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and ability to learn new software.
• Strong ethical standards and adherence to confidentiality requirements, including HIPAA regulations.
• Effective verbal and written communication skills for interacting with clients, families, medical personnel, and partner agencies.
• Ability to work collaboratively within a team to provide comprehensive client services.
• Capacity to provide clear instructions and maintain professional relationships.
• Active listening, conflict resolution, and crisis intervention capabilities.
• Cultural competence and understanding of how social and economic conditions impact health.
• Ability to develop service plans, advocate for clients, and maintain confidentiality in sensitive situations.
• Self-motivation and strong problem-solving abilities.
• Ability to manage multiple cases efficiently and prioritize tasks effectively.
• Strong organizational skills and attention to detail in documentation and compliance tracking.
• Independent decision-making and critical thinking skills under general supervision.

Nice To Haves

• Bi-lingual (English to Spanish)

Responsibilities

• Conducts comprehensive client assessments through referrals and interviews, evaluating financial, social, environmental, medical, and familial factors.
• Provides case management support, assisting clients in problem-solving, crisis de-escalation, and achieving self-sufficiency.
• Coordinates services with community agencies such as United Way, food pantries, and housing authorities.
• Educates clients on available services and acts as a liaison with medical personnel and social service agencies.
• Ensures compliance with regulatory standards, including HIPAA and Polk HealthCare Plan policies, maintaining accurate documentation in shared data systems.
• Collaborates with public officials, law enforcement, and legal professionals to address client needs.
• Participates in meetings to exchange social service information and remains engaged in professional development.
• May require local travel, flexible hours, and participation in special projects, including emergency response efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level