Case Manager II - Workforce - Phoenix

U.S.VETS•Phoenix, AZ

7d•$23 - $29•Onsite

About The Position

Make an Impact Join U.S.VETS and help veterans and their families overcome barriers to housing, employment, healthcare, and long-term stability. As a Case Manager II, you will provide comprehensive case management, advocacy, care coordination, and supportive services to veterans experiencing homelessness or housing instability. This role is ideal for candidates with experience in social services, case management, housing, behavioral health, workforce development, or veteran services who are passionate about helping clients achieve independence and permanent housing.

Requirements

Bachelor’s Degree required.
Strong oral and written communication skills
Professional manner and appearance
Ability to work independently and within a team
Ability to take direction
Ability to work effectively with diverse group of clients, staff, and community members
Computer proficiency in Microsoft Office 365 applications, email, and internet research
Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course

Nice To Haves

Degree in Social Work, Psychology, Counseling, or other related social service field preferred
Two years of experience in social services or related field preferred
Experience working with homeless and/or veterans preferred
Certification in Substance Abuse Counseling preferred
Experience facilitating support groups preferred

Responsibilities

Manage a caseload of veterans and assess housing, employment, financial, medical, behavioral health, substance use, legal, and social service needs
Develop individualized action plans and housing stability goals with clients
Coordinate services with the VA, healthcare providers, community agencies, housing providers, and other partners
Facilitate client intake, eligibility verification, referrals, and discharge planning
Provide ongoing case management, advocacy, supportive counseling, and life skills education
Conduct home visits and wellness checks to support housing stability and client well-being
Connect veterans and families to housing, healthcare, employment, benefits, education, transportation, and community resources
Maintain accurate case notes, client records, assessments, service plans, and discharge documentation
Enter and maintain client information in HMIS and other electronic databases
Facilitate support groups, life skills classes, workshops, and specialized services as assigned
Monitor client progress and update individualized action plans regularly
Support crisis intervention, problem-solving, and coordination of services during urgent situations
Participate in case conferences, team meetings, trainings, and quality improvement activities
Maintain confidentiality and comply with HIPAA, VA, HMIS, grant, and organizational requirements
Complete required mileage, timekeeping, client expense, and program documentation
Drive company vehicles for client transportation and work-related activities as needed