Case Manager I

Interfaith Community Services INC • San Diego, CA

11h • Onsite

About The Position

Interfaith Community Services is North County's largest social services agency, dedicated to empowering hungry, homeless, and low-income community members towards self-sufficiency since 1979. The organization impacts over 20,000 individuals annually through various programs including basic needs support, social services, shelters, employment development, senior services, veterans programs, and addiction recovery. With a network of over 250 faith communities, 1,700 volunteers, and a staff of over 275, Interfaith provides a safe haven and a pathway to self-sufficiency. This role is for a Case Manager 1-Perm Housing, responsible for providing case management services to enrolled clients. The Case Manager will coordinate and deliver comprehensive support services to promote stability, self-sufficiency, and well-being. Key responsibilities include assessing client needs, developing service plans, connecting clients to resources, and advocating on their behalf, all while maintaining accurate documentation and compliance.

Requirements

• Bachelor’s degree in social work or related field, required
• 1 year of work experience in a shelter, social services or nonprofit setting, required
• A combination of relevant education and professional experience may be considered in lieu of the stated requirements.
• Valid CPR, Basic Life Support (BLS) and First Aid certificate/s to be completed within three (3) months of hire
• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Bilingual (Spanish/English), preferred

Responsibilities

• Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services
• Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams
• Coordinate and facilitate access to appropriate community resources, benefits, and support services
• Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support
• Advocate for clients to ensure equitable access to services and to address systemic or individual barriers
• Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations
• Collaborate with internal staff, external service providers, and community partners to deliver coordinated care
• Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role
• Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency
• Participate in team meetings, case conferences, supervision, and required trainings
• Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies
• Meet productivity, documentation, and performance expectations established by the organization
• Perform additional duties as assigned

Benefits

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees