Case Manager - Community Health Care

Polk County Board of County Commissioners•Bartow, FL

1d•Hybrid

About The Position

Provides case management and needs assessments for indigent county residents through field, office, or home interviews to determine eligibility for the Polk HealthCare Plan and facilitate referrals to appropriate community resources.

Requirements

Associate’s degree from an accredited college with coursework in Social Work, Sociology, Psychology, or a related field.
Two (2) years of experience in social services, case management, counseling, or related interviewing.
A valid Florida driver’s license is required.
Four (4) years of relevant training and experience in social services may substitute for education requirements (excluding driver's license requirement).
Visual capabilities and ability to lift/move up to 30 pounds.
Valid Florida driver’s license: ability to drive and provide own transportation.
Ability to work in various locations and settings throughout Polk County.
Must be able to work in potentially stressful or emergency situations.
Subject to Level 2 (FDLE) background screening.
Must provide own transportation; personal injury protection insurance is required.
Must be available to work at various locations throughout the county.
Participation in disaster response efforts (e.g., Special Care Shelter, Emergency Operations Center) is required. This may involve extended deployments, including overnight stays and extended shifts.
Must maintain a home telephone (or equivalent contact method) and remain on-call as needed.
Must pass and maintain FDLE Level 2 background screening.
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Nice To Haves

Bilingual (English to Spanish) preferred.

Responsibilities

Conducts client interviews in the office, field, or home settings to assess eligibility for medical and social service programs.
Evaluates financial, social, environmental, and medical factors to determine eligibility for county assistance.
Provides counseling and problem-solving support to clients; assists with referrals to appropriate programs and community agencies.
Offers case management services and acts as a client advocate to support self-sufficiency.
Refers ineligible individuals to alternative resources and assists in locating outside aid.
Interprets and applies county, state, and federal laws, rules, and regulations related to social services and the Polk HealthCare Plan.
Provides education and explanation to clients regarding available services, including HIPAA regulations and county health benefits.
Coordinates with medical personnel and social service agencies to ensure appropriate service delivery.
Gathers, writes, and reviews documentation related to client eligibility and services.
Inputs case data into software systems; prepares case notes, reports, correspondence, and required forms.
Assists in compiling data for program evaluation, budgeting, provider payments, and reporting needs.
Collaborates with law enforcement, attorneys, judges, and other stakeholders to advocate for and meet client needs.
Attends inter-agency meetings to share information and improve service delivery.
Participates in special projects and community outreach efforts as assigned.
May perform crisis intervention in emergency or high-risk situations.
May work evenings or weekends as required.
Performs other related duties as assigned.