Case Manager I

St. Joseph Center•Los Angeles, CA

8h•$23 - $25•Onsite

About The Position

The Case Manager works as a team member of the multi-disciplinary homeless street outreach team, in collaboration with social service professionals, ensuring the delivery of quality care in accordance with the rules and regulations established by the Los Angeles Department of Health Services for contracted agencies, as well as adhering to the mission of St. Joseph Center. The E6 MDT Case Manager will be adaptable, proactive, positive, professional, and compliant to help people experiencing homelessness get connected to resources, and supportive services, in order to obtain permanent housing.

Requirements

Must be highly motivated and a self-starter.
The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.
Must have excellent organizational skills and the capability to work in a fast-paced environment.
Have an understanding in how to work with low income and homeless individuals.
Knowledge of how to work effectively in a harm reduction environment.
Always demonstrate cooperative and professional behavior and maintain a professional appearance.
Strong knowledge of homeless services and resources.
Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
Effective crisis management skills.
Experience providing street-based services to highly vulnerable populations.
Experience providing street-based services to highly vulnerable populations.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to use widely supported internet browsers.
Ability to accurately enter data into L.A. County, and St. Joseph Center databases
Access to reliable transportation.

Nice To Haves

Experience and general knowledge of working with individuals who, may be mentally ill, HIV positive, and/or have chemical dependency issues is highly desired.
Street based outreach preferred.

Responsibilities

Provide street based outreach, navigation, and supportive services navigation, to individuals experiencing homelessness.
Provide support and assistance to clients with accessing resources in the community.
Establish and maintain professional and positive relationships with staff, clients, and community providers.
Adhere to housing first and harm reduction models of advocacy with clients.
Conduct interactions with clients and other professionals in a respectful and courteous manner.
Listen attentively to client needs and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision.
Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
Link clients to physical health, mental health, and other supportive services.
Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
Participate in staff meetings, (2) trainings a month, conferences, program evaluation and program development.
A ratio of one (1) case manager to every thirty (30) participants for optimal service delivery.
Must be able to operate a motor vehicle to perform the essential functions of the position, which includes transporting clients in company vehicles.
Build trust and rapport with individuals experiencing homelessness.
Keep highly organized files for each client and enter appropriate data in a timely manner into the region’s Homeless Management Information System (HMIS).
Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
Participate in SPA 5 case conferencing meetings and other community meetings.
Coordinate with other outreach teams, case managers and specialties in joint outreach efforts.
Perform weekly follow-ups and wellness checks on existing clients and on all new referrals.
Assist and support clients in maintaining cooperative and effective relationships with case managers and other service provers.
Coordinate social, educational, and other activities/appointments for clients.
When conducting field work staff are required to bring intake packets, contact sheets, business cards, resource information, and wear SJC T-Shirts.
Other duties and responsibilities may be assigned.