Case Manager I, Community Programs

Goodwill of Colorado•Colorado Springs, CO

18d•Onsite

About The Position

The Case Manager I, Community Programs, develops and implements a person-centered program for all assigned clients to achieve their individual goals, and provides intensive support services to develop the abilities necessary to maximize their independent functioning in a work and community environment.

Requirements

Ability to perform each essential duty satisfactorily.
Medication Administration Qualification (or complete training within 30 days).
CPR/First Aid training or willingness to obtain training.
Ability to work independently, cooperatively, and to exercise effective planning.
Ability to demonstrate flexibility within the framework and the pressure of established deadlines.
Ability to write clear, concise, and accurate reports and plans, submit them in a timely fashion.
Excellent time management skills.
Ability to program, train, and be creative in motivating clients toward individual success.
Conduct oneself in a professional manner and maintain a professional appearance that enhances the firm’s reputation.
Must be 21 years of age (not engaged in passenger transportation) or 25 years of age (for all passenger transportation services or CDL) for driving company vehicles or receiving mileage reimbursement.
Must have a valid Colorado State driver license.
Must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition if using personal vehicle for company business.
Submit to a criminal background check.
Report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. §27-90-111.

Nice To Haves

Degree in a Human Services field.
Experience working with individuals with intellectual and developmental disabilities.
Excellent written and verbal communication skills.
Demonstrate the ability to interact with various types of internal and external customers.
Ability to relate effectively to disabled persons, their parents, and guardians and be empathetic toward their needs.
Working knowledge of community resources.
Ability to drive for company business.

Responsibilities

Provide direction, supervision, and case management for all assigned clients.
Complete an initial person-centered plan and assessment, develop and implement an individual program plan, and document progress for the client.
Act as the Chair for annual staffing meetings of unfunded clients.
Function as part of the Interdisciplinary Team to plan and develop the person-centered program.
Plan ancillary activities for clients to include special staffing.
Initiate appropriate referrals for special services when necessary.
Encourage independence by assisting clients in problem-solving their personal and work-related problems by using accepted and innovative rehabilitation techniques and maintaining a proactive environment.
Teach proper work habits, interaction skills, and self-help skills through role modeling and programmatic intervention.
Assist with medication administration.
Assist with assigned consumer transportation by completing all consumer pick-ups and drop-offs.
Assist in any needed personal care of the consumer/client.
Assist team members with all client care as needed, including Activities for Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs).
Assist clients with ADLs such as transferring, mobility, eating, toileting, administering medications, and administering gastrostomy tubes (g-tubes) services.
Assist clients with IADLs such as managing transportation, lunch preparation and set up, and managing communication.
Provide supervision at the beginning and end of the day to ensure the safety of clients when both exiting and entering the facility and transportation.
Assist clients during lunchtime, as needed, to ensure protocols are followed thoroughly.
Complete all necessary documentation, e.g. incident reports, program plans, charting, file reviews and final reports.
Maintain complete and accurate records and statistical data as required for all programs.
Communicate and coordinate with other involved agencies and support personnel, e.g., residential staff, Case Management Agency, parents and guardians, The Department of Vocational Rehabilitation, and schools.
Keep the Program Coordinator informed of progress, considerations, and pertinent information.
Deal effectively and calmly with non-routine situations following accepted guidelines.
Perform other duties as required by the Supervisor III, Program Coordinator.
Research and stay updated by reading trade journals as needed to be aware of trends, theories, or initiatives within Case Management and other applicable within the industry.
Seek out seminars and symposiums for ideas and stay current with trends in new software, tools, and resources available.
Maintain a working and current knowledge of 1205 Rules and Regulations, and Standards of the CARF and a good working knowledge of Goodwill of Colorado’s policies and procedures.
Speak effectively to various small groups in a presenting/informative role.