Case Manager- Engagement

Family & Children's Services Career Center • Oklahoma City, OK

8d • Hybrid

About The Position

Provides advocacy, linkage, referral, case management, and independent living skills training to clients who require frequent contact in order to maintain community tenure, that are primarily Medicaid eligible recipients. Makes sure new clients get four services within the first 45 days. Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives. Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. Establishes and maintains professional working relationships with supervisor and peers. Can effectively work within a team or group setting cohesively. Assists in meeting immediate needs of clients as they initiate services and will follow best practice guidelines for engaging clients in services. Facilitates transition from initial services to the appropriate programs for continued on-going services. Coordinates the needs of clients and family members with resources available and provides client advocacy as needed. Assists clients, individually and in groups, with development of independent and community living skills, social skills, interests, and leisure time activities which will encourage community involvement and integration. Assist clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs. Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information. Provides clinical services for at least 80% of caseload. Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service. Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed. Interacts with other professionals to discuss therapy or treatment, new resources or techniques, and to share information. Reports and documents services in accordance with agency policy and procedures. Adheres to HOPE policy and procedure of having documentation completed by the end of the next business day. May be required to work evening or weekend hours. May be required to provide services in a community setting. Must be able to provide client transportation using personal vehicle or agency owned van or small bus.

Requirements

• Bachelor's degree in psychology, social work, or other related mental health field
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence and clinical writing/documentation in medical records chart
• Ability to effectively present information in one-on-one and small group situations
• Ability to apply commonsense understanding to carry out instructions
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to relate to persons with severe mental illness and/or substance use in a positive, helpful, and constructive manner
• Ability to establish and maintain effective and tactful working relationships with co-workers
• Ability to express ideas and facts clearly and concisely in written or oral form
• Personality and mature presentation of oneself demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude
• Must possess current, valid Oklahoma license to provide client transportation
• Must meet HOPE insurance requirements for client transportation
• Must have vision enough to read written or typed data
• Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone

Nice To Haves

• Required to obtain and maintain DMHSAS CM Certification
• Required to complete Therapeutic Options or approved safety training and annual updates
• May be required to obtain and maintain First Aid and CPR Certifications
• HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety

Responsibilities

• Advocacy, linkage, referral, case management, and independent living skills training to clients
• Ensure new clients receive four services within the first 45 days
• Monitor eligibility status and make applications for Social Security, Title XIX (Medicaid), QMB, and other benefits
• Maintain up-to-date client information (address, phone number, contact persons, financial information)
• Establish rapport with clients, assess client needs, organize, plan, and deliver face-to-face client services, and conduct follow-up
• Assist clients in finding and accessing community resources
• Assist clients in developing independent and community living skills, social skills, interests, and leisure activities
• Assist clients in developing an individualized recovery plan
• Provide clinical services for at least 80% of caseload
• Complete documentation on the same day of the date of service
• Seek supervisory assistance for additional training and skill enhancement
• Interact with other professionals to discuss therapy, treatment, resources, or techniques
• Report and document services in accordance with agency policy and procedures
• Complete documentation by the end of the next business day

Benefits

• Adheres to agency policy and procedures
• Adheres to CARF and DMHSAS standards and criteria
• Adheres to federal and state confidentiality rules and regulations
• Adheres to any special funding source requirements including Medicaid and HCA regulations
• May be required to work evening or weekend hours
• May be required to provide services in a community setting
• Must be able to provide client transportation using personal vehicle or agency owned van or small bus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level