Engagement Manager

Scalian•Kinston, NC

8h•Hybrid

About The Position

Based primarily in Kinston, NC, with travel to Mobile, AL, our future Engagement Manager will support a portfolio of approximately 60 consultants delivering services in IT, PMO, Production, and Supply Chain. This is an excellent opportunity to play a key role in supporting major aerospace manufacturing operations.

Requirements

Previous experience in PMO functions within an industrial environment or similar
Proven experience leading and coordinating multidisciplinary teams
Strong skills in project planning, monitoring, risk management, and stakeholder coordination
Ability to thrive in complex environments and manage multiple projects simultaneously
Highly hands-on profile with the ability to engage directly in operational issues and problem-solving
Results-oriented mindset with strong execution and decision-making capabilities
Excellent communication, interpersonal, and leadership skills
Willingness and ability to travel to Mobile, AL
Must be legally authorized to work in the United States

Nice To Haves

Experience with manufacturing processes
Experience with continuous improvement initiatives

Responsibilities

Serve as the primary point of contact for the client across the engagement
Build and maintain strong relationships with key client stakeholders
Understand client needs, expectations, and pain points
Anticipate client satisfaction risks and manage escalations
Identify opportunities to expand the scope of services
Maintain regular communication on progress, risks, issues, and decisions
Monitor actuals vs. forecast
Ensure accurate and timely invoicing
Monitor POs, contracts, extensions, and scope changes
Identify and manage gaps between contractual scope and actual delivery
Support contract renewals and negotiations
Ensure end-to-end delivery quality across the teams
Monitor team’s performance regarding deliverables, contractual commitments, SLAs and KPIs
Establish and manage governance routines (weekly progress reports, internal & external meetings)
Identify and resolve operational issues
Anticipate delivery risks and drive corrective action plans
Ensure compliance with internal and client processes
Lead and support the consultants
Support recruitment and candidate selection
Ensure effective onboarding and ramp-up
Conduct regular performance reviews and provide feedback
Support employee development and career progression
Identify training and skill development needs
Address performance, behavioral, and conflict-related situations
Maintain employee engagement and retention
Anticipate resource needs
Identify capacity and skill gaps
Coordinate recruiting, internal mobility, and resource allocation
Anticipate backfills and transitions
Ensure business continuity and adequate coverage
Establish and maintain management dashboards (SQWAL)
Prepare and lead progress reviews
Track actions, decisions, risks, and opportunities
Provide internal and client-facing reporting
Drive continuous improvement initiatives