Case Manager (DHQ)

The Salvation Army USA Central Territory • Indianapolis, IN

15h • Hybrid

About The Position

The Pathway of Hope Case Manager is responsible for the provision of strengths-based case management and coordination of overall services offered to families and individuals through Pathway in Central Indiana. The Case Manager will work collaboratively with locations in Central Indiana to assure that identified family needs are addressed within the framework of a client-centered holistic approach and ensuring the mission of The Salvation Army is effectively carried out.

Requirements

• Bachelor’s degree in social work, psychology, or related human services field required.
• Position requires a background check to be completed, and all background check results will be reviewed.
• Minimum of one to two years’ experience in social services and/or case management required.
• Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 60 days of employment.
• Case worker Certification Program within 30 days of hire; SIMS (Service Point) data training within 30 days of hire; Turbostats (statistical data) training within 60 days of hire.
• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Strong organizational skills
• Ability to work effectively with individuals from diverse cultures and socioeconomic backgrounds.
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.

Nice To Haves

• Basic level knowledge of Spanish is helpful

Responsibilities

• Deliver the full range of The Salvation Army Pathway of Hope individualized services to include: Conduct pre-screening and intake of participants, Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support, Conduct goal-setting steps with participants formulating change-oriented action plans, Conduct follow-up case management meetings with participants, Refer participants to internal and/or external services designed to address identified goals, Monitor and track participants’ progress in goal attainment on the action plans, Develop plans to address transition needs and ongoing documentation of progress, Enter all required family demographic and outcome data in the SIMS electronic data management system in a timely and accurate manner.
• Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations. Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process. Demonstrate the ability to establish rapport and positive engagement with participants in the initial phases of the working relationship and throughout services. Schedule weekly meetings with participants, gradually reducing face-to-face contact with them as appropriate in their transition from services.
• In an interview format, complete all intake and required assessments including basic demographic information, URICA, Working Together Agreement, Herth Hope, Sufficiency Matrix, and Strengths Assessment. Also, works with the POH team to assure that the Spiritual Assessment is completed, and Pastoral Care is provided. Based on participants identified goals, develops specific and measurable Action Plans. Enter all corresponding documentation in a timely fashion within the required SIMS and data entry format.
• In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate the successful achievement of identified goals.
• Meet with the local team weekly to coordinate overall participant services including community linkages, and address programmatic requirements including intake processes, intervention strategies, and collection of data needed to meet program reporting requirements.
• Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion through engagement in exit and follow-up assessments and surveys.
• Other tasks as assigned by leadership.

Benefits

• Health, Wellness, RX and PTO benefits
• 91% are proud of their work to help meet the needs of people in their communities
• 75% find their “Work Stress” manageable
• 80% find their managers supportive during those times of stress
• 89% appreciate the flexible work options they have in their position
• 98% appreciate the 11 paid holidays they receive each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level