Case Manager CSS

Marrakech•West Haven, CT

10d•Onsite

About The Position

The Case Manager CSS oversees community-based programs for individuals with developmental disabilities who receive less than 24/7 support. Responsibilities include managing staff schedules, ensuring quality customer service, and providing necessary staff training. The Case Manager supervises Community Support Services (CSS) staff, collaborates with various healthcare professionals, and tracks progress on individualized recovery plans.

Requirements

Work with individuals with disabilities in community-based settings is essential.
Strong communication, organizational, and problem-solving skills are required.
Proficiency in Microsoft Office and familiarity with web-based documentation systems is necessary.
A valid Connecticut driver’s license is required.
Must possess and have access to a registered, insured vehicle for work-related duties.

Nice To Haves

Master’s or Bachelor’s degree in Human Services, Special Education, or related field preferred; a high school diploma with relevant experience may be accepted.

Responsibilities

Oversee various programs (e.g., IHS, Respite, Life Skills) across Connecticut.
Manage staff scheduling and ensure compliance with organizational policies.
Supervise and train CSS Support Staff.
Participate in the hiring process, conduct staff orientations, and ensure all staff receive required training.
Complete staff evaluations and manage schedules within budgetary guidelines.
Ensure effective delivery of services per Individual Plans, including community integration and health services.
Facilitate interdisciplinary team meetings to develop and review service plans.
Maintain compliance with all regulations and ensure accurate documentation of incidents and services.
Regularly review program data and outcomes to enhance service quality.
Promote social roles and independence for clients, ensuring their needs are met within the community.