Case Manager / Coordinator of Community Services (CCS)
About The Position
Optimal Case Management is seeking a Case Manager / Coordinator of Community Services (CCS) to partner with individuals with intellectual and developmental disabilities and their families. This role involves understanding client needs, navigating services, advocating for them, and supporting their life goals. The position requires independence, organization, accountability, travel, timely documentation, and consistent follow-through. It is a community-based role with administrative work potentially done from a home-based workspace, but regular in-person community work is essential. The role involves routine travel throughout the assigned service region, with meetings in various community settings. Travel may occasionally involve driving up to two hours one way. Applicants should reside within or near their assigned service region and possess reliable transportation.
Requirements
- Possess a Bachelor’s or graduate degree in social work or another health or human services field.
- Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or state’s recognition requirements for permitting legally authorized practice, or two (2) years of full-time equivalent experience providing direct clinical care to the consumer.
- Reliable transportation and the ability to travel throughout your assigned region.
Nice To Haves
- Coordinating services for people in Medicaid and/or waiver programs
- Coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD)
- Social Service intake and referral services
- Coordinate services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service
- Monitoring the provision of services to participants
- Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections
- Regulations governing services for participants
Responsibilities
- Build trusting, person-centered relationships with individuals and their families or support systems.
- Learn what matters most to each person and help translate their goals into meaningful supports and services.
- Coordinate and monitor services across providers, agencies, community resources, and other support systems.
- Connect individuals and families with appropriate community, healthcare, employment, housing, educational, financial, and social resources.
- Monitor whether services are meeting the individual's identified needs and goals, and advocate for the individual when barriers to services or supports arise.
- Participate in planning meetings and collaborate with individuals, families, providers, State agencies, and community partners.
- Maintain accurate, timely, and person-centered documentation of case management activities in accordance with organizational and regulatory requirements.
- Manage an assigned caseload while meeting quality, timeliness, productivity, and compliance expectations.
- Participate in supervision, training, quality review, and professional development.
- Maintain confidentiality and protect sensitive information.
- Perform other duties reasonably related to the position.
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid Life and Long-Term Disability insurance
- Company-paid holidays
- Paid time off
- 401(k) Retirement plan with employer match
- Supplemental Benefits Program
- Employee assistance program
- Mileage reimbursement at Federal mileage rate
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
