Case Manager/CCC- Victory I

Volunteers of America - Greater New York, Inc.•New York, NY

4d•$23 - $23

About The Position

The Case Manager/Client Care Coordinator provides services within Volunteers of America’s Case Management Model. The role works with clients to assess strengths and needs, plan a course of action, connect clients with services, provide counseling, and monitor progress. The Case Manager ensures clients receive appropriate, competent, and professional information, advice, referrals, and advocacy to support successful outcomes. The position may include supervision of direct care staff. Victory I provides comprehensive services and safe, anonymous housing for individuals experiencing domestic violence and their children.

Requirements

Associate’s degree or 60 college credits in Human Services, or a high school diploma or GED with 2 years of related experience.
Demonstrated verbal and written communication skills.
Basic computer skills.

Nice To Haves

Related experience with domestic violence.

Responsibilities

Manage client intake and assessment, orienting clients to the program and developing a comprehensive assessment of service needs.
Develop an individual service plan with each client based on assessment findings and goals, and update the plan as needed.
Meet regularly with clients to help them obtain services and benefits that support their individual service plan goals.
Provide supportive counseling to strengthen clients’ ability to make appropriate life decisions.
Document case management activities according to agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.
Provide aftercare to assigned clients who have been placed or discharged from the facility.