Case Manager/Care Coordinator- Registered Nurse

Veterans Health Administration • White River Junction, VT

2d • Onsite

About The Position

The Registered Nurse Case Manager/Care Coordinator works in the Mental Health service at the VA White River Junction Healthcare System in White River Junction, Vermont. The position provides patient-centered, recovery-oriented psychiatric mental health nursing care to Veterans, including care coordination, triage, telehealth support, patient and family education, and collaboration with interdisciplinary teams. The RN serves as a staff nurse for the Behavioral Health Interdisciplinary Program (BHIP) team and as a Mental Health Treatment Coordinator (MHTC), managing a complex caseload of Veterans. The position also provides coverage as the Transcranial Magnetic Stimulation (TMS) coordinator, assists with Electroconvulsive Therapy (ECT) scheduling, and serves as the primary backup nurse for the mental health injection clinic.

The RN uses therapeutic communication and de-escalation techniques, applies recovery-oriented language, supports continuity of care with inpatient mental health units, and responds to psychiatric and medical emergencies as directed. The RN documents triage assessments, risk screens, clinical reminders, and care plans according to facility policy; maintains professional boundaries; and contributes to a safe, supportive environment and colleagues’ professional development. The role supports evidence-based care, nursing education, orientation, competency development, quality improvement, and outcomes utilization consultation.

This is a full-time position of 40 hours per week, scheduled Monday through Friday from 7:30 a.m. to 4:00 p.m. There are no weekends or holidays, and compressed or flexible scheduling, telework, and virtual work are not available.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or an eligible nursing education pathway described in the announcement.
• Current, full, active, and unrestricted professional nurse registration in a U.S. State, Territory, Commonwealth, or the District of Columbia, subject to the stated Graduate Nurse Technician exception.
• Meet the education and experience criteria for the assigned Nurse grade and level.
• Physically able to satisfactorily perform the duties; a pre-placement evaluation is required.
• U.S. citizenship, except that non-citizens may be appointed when qualified U.S. citizens cannot be recruited in accordance with VA policy.
• Pass the required pre-employment urinalysis, physical evaluation, background/security investigation, and credentialing process, as applicable.
• Participate in the VA seasonal influenza vaccination program.
• Complete the required onboarding and application documentation.

Nice To Haves

• Three to five years of inpatient and outpatient mental health experience.
• Three to five years of case management experience.
• Bachelor of Science in Nursing (BSN).

Responsibilities

• Provide competent, evidence-based, patient-centered, recovery-oriented psychiatric mental health nursing care to assigned Veterans.
• Serve as the staff RN for the Behavioral Health Interdisciplinary Program (BHIP) team and as a Mental Health Treatment Coordinator (MHTC), managing a complex caseload.
• Participate in mental health interdisciplinary team huddles, meetings, and treatment planning.
• Use therapeutic communication, de-escalation techniques, and recovery-oriented language.
• Provide Veterans, family members, and significant others with education about illness, medications, and treatment plans.
• Facilitate warm hand-offs, care coordination, telehealth care, and nurse-led psychoeducational groups.
• Coordinate with inpatient mental health units to support continuity of care and respond to psychiatric and medical emergencies as directed.
• Provide triage for walk-in patients and urgent electronic requests from Veterans.
• Document nursing triage assessments, risk screens, clinical reminders, and patient care plans in accordance with facility policy.
• Report and address safety concerns and maintain professional boundaries to protect patients and act in their best interests.
• Provide coverage as the Transcranial Magnetic Stimulation (TMS) coordinator and assist with Electroconvulsive Therapy (ECT) scheduling.
• Maintain clinical competency as the primary backup nurse for the mental health injection clinic.
• Assist in directing nursing education, orientation, and competency development, and provide quality improvement and outcomes utilization consultation.
• Foster a safe and supportive environment for healthcare professionals and support colleagues through knowledge sharing.
• Question clinical practices to support evidence-based care.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year, comprising 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension, with five-year vesting.
• Federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree