Case Manager

Phoenix Group Home, LLC•Cleveland, OH

4d•Hybrid

About The Position

The Case Manager's primary role is to provide support and coordinate services based on client needs and treatment plans, under the direction of Regional Leadership and the Case Manager Supervisor. The case manager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. In this role, you will assess, plan, implement, coordinate, monitor, advocate, and evaluate the options and services required to promote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards. You will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The Case Manager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to Case Management across various disciplines. This position does not involve tasks with actual blood/body fluid exposure as it requires therapeutic counseling only.

Requirements

High School Diploma or GED
Minimum of 3 years of case management experience
Ability to work under stressful conditions
Ability to work irregular hours
Excellent verbal and written communication skills
Strong grammar and writing skills
Ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families
Competency in the Electronic Health Record (EHR) program
Competency in telemedicine services
Competency in any additional software programs utilized by the company
Fine dexterity, adept handling, and proficient gripping abilities
Must pass all federal and state background checks
Clean Motor Vehicle Record
Educational and work history will be confirmed in compliance with company policies.

Nice To Haves

Bachelor’s degree

Responsibilities

Act as a liaison between the therapist, other care team members, client, and client's family to coordinate the best care.
Arrange family visits, coordinate transportation, and ensure clients' needs are met.
Maintain clear and ongoing communication between the family, referral source, and Path Behavioral Healthcare.
Attend court hearings as appropriate.
Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of practice, and all applicable compliance standards within the EHR system.
Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase System of Care requirements.
Attend supervisory and team meetings; present accurate case management reports reflecting services provided and clients' responses to treatment.
Facilitate individual and group meetings as assigned.
Serve on agency quality assurance or other committees as assigned.
Facilitate the further development of daily living skills if identified by the client and/or parent or guardian.
Address and resolve client/guardian concerns in a timely manner.
Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.
Ensure ongoing client participation in discussions of their plans, goals, and status.
Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.
Identify and assist in business development/referral source communication and collaboration efforts.
Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.
Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.
Reduce client rescheduling by informing the appropriate person of time off work.
Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.
Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.
Coordinate services identified in the Individual Support Plan (ISP).
Provide assistance with accessing natural support systems in the community.
Coordinate with formal community services and systems.
Perform system monitoring.
Coordinate and assist in crisis management and stabilization.
Engage in client advocacy and outreach.
Seek education and training specific to client care; provide client education.
Provide mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.
Engage in activities that increase the client's capacity to positively impact their environment.
Assume additional duties as assigned by the Case Manager Supervisor or Regional Leadership.