Case Manager Assistant

Volunteers of America Southeast Louisiana Inc•Mandeville, LA

1d•Onsite

About The Position

Responsible for greeting clients as they arrive; processing co-payments; performing light clerical duties; and securing the office at close of business in support of the Lakeshore Counseling Center program. This is an evening and weekend part-time position based upon scheduled appointments each week. Job will have alternate hours due to assisting with after-hours program Lakeshore Counseling Center.

Requirements

High school diploma or G.E.D, appropriate college and/or vocational coursework desirable; bachelor’s degree preferred.
Experience in a similar role preferred
Moderate level of computer literacy
Knowledge of office equipment
Ability to establish and maintain effective working relationships with others.
Current driver’s license issued by state of residence
Must be able to pass a criminal history investigation.

Nice To Haves

Excellent Communications Skills (listening and verbal)
Self-Motivated/Ability to Work With Little or No Supervision
Professionalism & Positive Attitude
Dependability/Reliability/Responsibility

Responsibilities

Responsible for greeting clients as they arrive for their session/collecting copayments upon arrival
Sending new client paperwork through portal and assisting new clients with completing questions regarding enrollment
Responsible for handling phone calls
Ensuring all necessary paperwork is signed and collected from the client prior to scheduling of appointment
Back up verifying insurance for clients for LCC
Work closely with full-time and contract counselors regarding schedule availability, scheduling conflicts, and initial/follow-up appointments are made in a prompt and timely manner.
Responsible for verifying and confirming next day/evening appointments; ensuring that counselors are aware of next day schedule
Responsible for securing the office at close of business
Sending tele-links and collecting copayment for telehealth appointments
Perform front desk duties on assigned days and times according to the front-desk calendar.
Assist staff and clients with obtaining leasing documents from program landlords.
Assist with the inspection process as necessary. Keep inspection list updated and work with the Lead Case Manager to complete these as necessary. Assist to follow-up with landlords regarding completion of housing repairs.
Assist with QA documents for programmatic needs. Notify case managers or staff members regarding findings.
Assistance with processing and pledging month utility invoices for Housing program clients.
Assist with ordering supplies for clients and office needs. Work with appropriate staff to keep accurate count of supplies.
Assist with CARF readiness of the program.
Enter documents into Filebound and the electronic health record.
Perform other duties as assigned