Case Manager ACT
Friend Family Health Center•Chicago, IL
•Hybrid
About The Position
The ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.
Requirements
- Bachelor’s degree in Social Work, Psychology, Counseling, or another closely related social science field is required.
- Valid Illinois Driver’s License, reliable transportation, and ability to travel within service area
- Familiarity with DSM-5, ASAM, and Medicaid-funded programs
- EHR proficiency and strong communication/documentation skills
- Culturally competent
Nice To Haves
- Master’s degree preferred.
- Two years of experience in community or behavioral health preferred
- bilingual (especially Spanish) preferred
Responsibilities
- Complete 6–7 billable client engagements daily
- Participate in a 24/7 on-call rotation for crisis intervention
- Conduct biopsychosocial assessments and develop IM+CANS documentation
- Coordinate services across housing, medical, vocational, and mental health domains
- Provide outreach, supportive counseling, and problem-solving strategies
- Collaborate with internal teams and external agencies for discharge planning
- Ensure all documentation meets Medicaid, agency, and state standards
- Maintain accurate and timely DIS billing for services rendered
- Promote mental health awareness through education and outreach
Benefits
- Medical, Dental, and Vision Coverage
- Paid Time Off (PTO) & Holidays
- Professional Development Opportunities
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
