Case Manager 1 - Long Term Services and Support

Multnomah County•Portland, OR

1d•$29 - $35•Hybrid

About The Position

Aging, Disability and Veterans Services is currently seeking dedicated and compassionate individuals to provide services as a Case Manager 1. As a Case Manager 1 (CM1) you will be responsible for providing eligibility determination services to applicants for cash, food, and medical benefits administered by the State of Oregon. You will conduct interviews in order to gather pertinent information, access multiple computer applications, and determine eligibility according to Oregon Administrative Rules and procedures in order to issue benefits in a timely manner. The eligible list established from this recruitment may be used to fill current and future full-time, part-time, regular, temporary, limited duration, and on-call positions at any of our locations: East Branch located at 600 NE 8th St, Gresham, OR 97030 Mid Branch located at 11982 NE Glisan St, Portland, OR 97220 N/NE Branch located at Walnut Park Complex, 5325 NE MLK Jr Blvd, Portland, OR 97211 Southeast Branch located at 4610 SE Belmont St, Portland, OR 97215 West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

Requirements

Associate's degree
Two (2) years of paraprofessional level experience providing assistance and services to human services/social service clients, including older adults and persons with physical, developmental and/or multiple disabilities
Must pass a criminal background check

Nice To Haves

Respect and appreciation for ethnic and cultural diversity
Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
Ability to multitask, prioritize, and stay current on clerical tasks
Strong interpersonal, communication, and organizational skills
Ability to make decisions based on specific rules and regulations
Ability to complete work using standard software tools
Ability to provide excellent customer service to both internal and external customer
Patience and compassion when dealing with challenging and sometimes emotional situations
Ability to be flexible and transition between tasks

Responsibilities

Providing eligibility determination services to applicants for cash, food, and medical benefits administered by the State of Oregon.
Conducting interviews to gather pertinent information.
Accessing multiple computer applications.
Determining eligibility according to Oregon Administrative Rules and procedures to issue benefits in a timely manner.