Program Manager - Long Term and Community Integration Services

ServiceSource, Inc • Chantilly, VA

4d • Onsite

About The Position

ServiceSource is seeking a Program Manager for its Long Term and Community Integration Services (LTCIS) program. This role is responsible for the coordination of services, providing supervision, training, and guidance to staff, and developing and implementing Individual Service Plans (ISP). The Program Manager ensures compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF, as well as other funding sources and company policies. This position involves hiring, training, and evaluating staff, and performing duties as assigned by the Division Manager.

Requirements

• High school diploma or General Educational Development
• Three (3) years’ experience in the human service field.
• One year (1) supervisory experience.
• Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.
• Eligible drivers must have a good motor vehicle record (MVR).
• If eligible to drive, must pass the online driving training within 15 days of hire.
• Physical ability to support participants with personal care (feeding, toileting, transferring, etc.).
• Ability to relate well to people at all levels of an organization.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software, such as Microsoft Teams or ZOOM.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Knowledge of behavior intervention principles.
• Knowledge of community resources.

Nice To Haves

• Bachelor's degree in Human Services or another related field preferred.

Responsibilities

• Complete and review in an accurate and timely manner all evaluation/assessments/annual plans, progress reports, daily notes, incident reports, contacts, reviews, attendance, and other supporting documentation.
• Monitor services being provided by assigned personnel and ensure that the defined needs of the individuals served are being met.
• Supervise staff to ensure that comprehensive and appropriate services are provided to individuals being served in conjunction with task specifications and supervisory instructions.
• Ensure all programs and documentation comply with any and all regulatory agencies.
• Maintain a safe, secure and healthy work environment for all participants, staff, volunteers, interns, contractors, and visitors.
• Report and document any unsafe conditions to the appropriate agency/individual.
• Maintain familiarity and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF as well as other funding sources and company policy and procedure.
• Ensure that all individuals adhere to the ServiceSource practices, guidelines, and standards.
• Assure that records of participants are being maintained to meet all regulatory standards.
• Provide support to the individuals and group as needed.
• Meet with representatives of other community agencies, families, and significant others for employee program planning and review.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Coordinate and participate in Person Centered Planning (PCP) process and other meetings pertaining to the participant’s outcomes and objectives.
• Ensure the development, writing, and implementation of the PCP.
• Maintain familiarity with Behavior Intervention techniques.
• Attend county Behavior Management and/or Human Rights Committee to present behavior intervention programs for participants served, if needed.
• Coordinate services with the support coordinators to facilitate total program services.
• Provide support in areas of program design, development and implementation.
• Complete and/or insure employees complete in an accurate and timely manner all evaluation/assessment reports, progress reports, case notes, incident reports, attendance and other supporting documentation.
• Maintain up-to-date information as required for participant files and funding sources.
• Ensure that the needs of the participants are being met and monitor services being provided by assigned personnel.
• Maintain participant files in compliance with Medicaid, Licensing, and CARF standards, etc.
• Coordinate with a wide range for resources, both internal and external, to provide meaningful services and activities for all participants.
• Monitor employee’s compliance to organizational policies and procedures.
• Establish and maintain a working relationship with assigned employees, support staff and the members of other departments.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED