CASE MANAGEMENT SUPERVISOR

City of New York • New York, NY

9h • $60,275 - $69,316 • Onsite

About The Position

The Family Independence Administration (FIA) provides temporary assistance to individuals and families with social service and economic needs to help them achieve self-sufficiency. This role functions as an Associate Benefits Opportunity Specialist I (ABOS I) and is responsible for supervising a team of Benefits Opportunity Specialist (BOS) staff. The team handles eligibility determination, financial planning, and employment planning and monitoring for individuals in need. The ABOS I utilizes supervisory, program development, quantitative analysis, and research skills to achieve FIA's goals within its Benefits Access Centers and various components.

Requirements

• Applicants must be permanent in the Associate Benefits Opportunity Specialist title or permanent in the Benefits Opportunity Specialist title for at least one year.
• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist.
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Nice To Haves

• Must take and pass the exam for the Associate Benefits Opportunity Specialist (ABOS) title when available to remain in the ABOS title.

Responsibilities

• Supervise a team of BOS workers who handle the entire application process for all new applicants; Family Assistance cases which have been closed over sixty days; all Safety Net case reopens which have been closed regardless of date; and one-shot deals.
• Assign applications to staff, review application recommendations and sign off on all benefits as well as case entries.
• Supervise a team of BOS workers who interview applicants and assess eligibility for immediate needs grants (food and non-food); for employability and eligibility for public assistance, SNAP benefits and Medicaid; works with applicants to remove barriers to employment and makes referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Supervise a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case; Family Assistance cases that have been closed less than sixty days or Safety Net cases that have been closed in error.
• Supervise a team of BOS workers who manage all aspects of the case, including establishing on-going eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans and executing specific strategies designed to help participants achieve self-sufficiency.
• Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations and performs initial conference/conciliation interview.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff that interview and correspond with homebound clients.
• Supervise a team of BOS who provide quick service for those clients who walk-in or telephone the center. Additionally, the team will take appropriate action on reported changes, provide information and documentation as requested by the participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti-eviction/housing plan of intervention for referred participants.
• May conduct field visits.

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree