Case Management Specialist

Arizona State University•Tempe, AZ

1d•Hybrid

About The Position

The Case Management Specialist manages a caseload of investigations involving alleged violations of University policy and/or law regarding harassment, discrimination, retaliation, and related misconduct. The Case Management Specialist interacts regularly with University executives, deans, administrators, faculty, managers, supervisors, staff, and students to complete investigations. The Case Management Specialist drafts professional, well-analyzed, detailed investigation reports.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience with critical thinking and analytical skills; ability to spot relevant issues, analyze facts, evaluate and weigh evidence, and draw sound conclusions in complex matters.

Nice To Haves

Demonstrated working knowledge of Title VII, Title IX, the ADA, and ADEA, as well as applicable federal regulations.
Demonstrated ability to synthesize information and draft exceptional written work product; experience drafting memorandums or investigation reports.
Experience conducting fact-gathering interviews and gathering relevant documents and evidence.
Demonstrated knowledge of standards and practices related to personnel selection, as well as supervisory/management principles, practices, and procedures.
Experience working in areas related to discrimination law, civil rights law, or equal opportunity.
Experience in meeting deadlines and managing multiple competing priorities.

Responsibilities

Conducts thorough and prompt administrative investigations involving sensitive issues.
Consults relevant policies, laws, regulations, and administrative guidance to determine elements and standards relevant to the issues being investigated.
Develops investigation plans to identify allegations and issues, applicable policies and laws, relevant evidence, and scope of investigations.
Performs core investigative tasks, including interviewing witnesses, gathering relevant records, evaluating and analyzing evidence, conducting credibility assessments, making factual findings, and drafting comprehensive reports that summarize the investigation.
Understands due process principles.
Uses exceptional writing skills to draft concise, well-analyzed investigation reports.
Ensures timely, appropriate communication with all parties and stakeholders regarding investigations.
Maintains accurate, comprehensive investigation records; tracks investigation progress.
Works as a team member to help colleagues complete investigations.
Develops and maintains effective, collaborative working relationships within the department and across the University.
Liaises with Title IX coordinator regarding cases.