Case Management Specialist (8010)

THE SALVATION ARMY•Tupelo, MS

8d•Onsite

About The Position

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program. Understands the uniqueness of the client’s history in order to determine most effective program plans. Develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions. Serves as an advocate for the client to acquire services that will enable them to functionally cope with their environment. Maintains awareness of contract requirements to ensure constant compliance with the requirements and goals of the program. Interviews applicants to determine eligibility for Salvation Army based on established guidelines and requirements; conducts needs assessment, obtains pertinent information and establishes program goals for eligible clients; refers applicants to other agencies if not appropriate for program. Establishes unique comprehensive long-term program goals (three months or more) for eligible clients including those in Pathway of Hope, based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program. Prepares and maintains case records and logs on all Pathway of Hope assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Valid State Drivers License

Nice To Haves

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients.
Understands the uniqueness of the client’s history in order to determine most effective program plans.
Develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions.
Serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.
Maintains awareness of contract requirements to ensures constant compliance with the requirements and goals of the program.
Interviews applicants to determine eligibility for Salvation Army based on established guidelines and requirements.
Conducts needs assessment, obtains pertinent information and establishes program goals for eligible clients.
Refers applicants to other agencies if not appropriate for program.
Establishes unique comprehensive long-term program goals (three months or more) for eligible clients including those in Pathway of Hope, based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.
Explains goals to client in a manner that is easily understood.
Consistently counsels client on ways to modify or stop negative behaviors while in the program.
Prepares and maintains case records and logs on all Pathway of Hope assigned clients.
Ensures the accuracy and completeness of case records and logs.
Enters pertinent information into the established Homeless Management Information System (HMIS).
Outsources clients to additional counseling resources if needed.
Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.