Case Management Social Work Educator-Hybrid

Partners in Care Foundation In•San Fernando, CA

1h•$26 - $32•Hybrid

About The Position

The Case Management Social Work Educator supports the organization’s quality assurance strategy for case management services by developing and delivering education that reinforces service quality, documentation standards, and compliance expectations. The role works with quality auditors and quality, clinical, program, and supervisory leaders to identify standards, quality gaps, and audit trends, then translate them into training plans and practical educational resources. The educator serves as a training-focused subject matter resource on applicable state, health plan, and internal case management requirements. Responsibilities include supporting audit readiness, assessing learning needs, designing and delivering onboarding and refresher education, monitoring training outcomes, maintaining training documentation, and updating materials as standards and policies change. The position provides guidance to supervisors and teams but does not involve HR personnel actions, individual performance evaluations, or mandatory retraining enforcement. A Bachelor of Social Work is required. A Master of Social Work, Associate Clinical Social Worker, or Licensed Clinical Social Worker credential is preferred. The role is described as hybrid.

Requirements

Bachelor of Social Work (BSW) required.
Minimum three years of experience in case management, social work, healthcare or social service program operations, quality improvement, training/education, or related fields.
Knowledge of case management documentation standards, service delivery expectations, and quality/compliance requirements in healthcare and/or social service settings.
Working knowledge of applicable state, health plan, and internal policy requirements relevant to case management services.
Ability to interpret quality and compliance standards and translate them into practical training content, job aids, and staff-facing guidance.
Experience developing and facilitating adult learning programs, including live training sessions, refresher trainings, and onboarding education.
Ability to assess learning needs using audit findings, quality trends, supervisor and staff feedback, and performance patterns over time.
Ability to develop training materials such as slide presentations, desk aids, reference tools, and related educational resources; strong PowerPoint skills required.
Strong written and verbal communication, facilitation, interviewing, and presentation skills for diverse audiences.
Ability to collaborate with quality, clinical, program, and supervisory leadership while maintaining an independent, professional perspective.
Strong organizational skills, including the ability to manage multiple training priorities, maintain documentation, and meet deadlines.
Cultural competence and ability to communicate effectively with individuals and teams from diverse backgrounds.

Nice To Haves

Master of Social Work (MSW), Associate Clinical Social Worker (ASW), or Licensed Clinical Social Worker (LCSW) preferred.
Experience with training technology and/or learning support tools, such as webinar platforms, learning management systems, screen recording, surveys, or other educational tools preferred.

Responsibilities

Develop and deliver education that reinforces case management service quality, documentation standards, and compliance expectations.
Collaborate with quality auditors and quality, clinical, program, and supervisory leaders to understand standards, quality gaps, and audit trends.
Translate audit findings, quality trends, and standards requirements into practical training plans and educational interventions.
Align training priorities with organizational quality goals and priorities identified by program leadership and external reviewers.
Promote standardized practices and a shared understanding of quality expectations across teams.
Serve as an education and training resource on applicable state, health plan, and internal case management quality and compliance requirements.
Partner with the Senior Director, Quality/Compliance and other stakeholders to develop training priorities and curriculum expectations.
Support audit readiness through training on documentation quality, workflow adherence, and recurring findings.
Participate in quality and compliance planning discussions, external audit preparation, and related meetings.
Create educational content and reference materials that reinforce policy and procedure requirements.
Conduct training needs assessments using audit findings, generalized performance trends, leadership priorities, and supervisor and staff input.
Design, implement, and maintain onboarding education, monthly refresher trainings, and ad hoc training sessions.
Work with supervisors and staff to identify knowledge gaps and assess training approaches through interviews, feedback, and trend review.
Develop and deliver live training, recorded content, desk aids, and reference tools; coordinate with training support resources for complex instructional products as needed.
Monitor training outcomes and related quality indicators, and refine training plans based on effectiveness.
Recommend and lead training initiatives in collaboration with program and quality/compliance senior leadership.
Maintain organized records of training plans, materials, attendance or completion tracking as applicable, and educational resource updates.
Prepare routine and ad hoc leadership summaries about training activities, knowledge gaps, priorities, and educational needs trends.
Track training-related information using available systems and tools, and support improvements to training documentation and resource management.
Collaborate with quality and program teams to incorporate audit trends, external review priorities, and performance data into training plans and materials.
Review and revise training materials periodically to keep them current with applicable standards, policy updates, and program expectations.