Case Management Program Manager

A&I Avenues • Lafayette, CO, FL

1d • Hybrid

About The Position

Oversees the day-to-day provision of Case Management services to individuals enrolled in and eligible for services and support. Works to improve coordination and communication between other organizations. Provides direct supervision to Case Management Supervisors; provides leadership, direction and support to Case Managers; and works effectively with members of the A&I Avenues Management Team. Supports the Assistant Director of Case Management in ensuring regulatory compliance, service quality, and fiscal responsibility.

Requirements

• High School diploma required.
• Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.
• Solid skills in working with people with disabilities.
• Solid knowledge of the long-term service and support system in Colorado, including federal and state rules and regulations governing Case Management.
• Independent judgment and discretion in monitoring, advising, and advocating for clients and their families.
• Person-centered, creative problem solving and strengths-based solution-finding.
• Ability to manage workload independently and prioritize tasks/goals to meet timelines.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal communication skills with clients and groups at all professional levels.
• Strong planning, time management, and organizational skills.
• Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills.
• Strong supervisory skills.
• Ability to coach others and address conflicts directly with a focus on solutions.
• Effective and creative negotiator and problem solver, including ability to provide crisis intervention and mediate disputes.
• Requires the ability to travel throughout Boulder, Broomfield, and Gilpin.
• Ability to respond to emergency situations as-needed.
• Ability to work autonomously while remote.

Nice To Haves

• Bachelor's degree in human services related field is highly preferred.
• Five years’ work/volunteer experience in long-term care and/or disabilities programs and services with at least one year of case management experience.
• Some combination of relevant education and experience appropriate to the requirements of the position.

Responsibilities

• Provides management-level leadership to Case Management, including hiring, supervision, and performance management of Case Management Supervisors.
• Responsible for daily operations of the Case Management department, including oversight, accountability, process improvement, quality assurance, and customer service.
• Responsible for interfacing with external agencies, including regulatory agencies (Social Security, county departments of Human Services), Adult Protection Services, and local law enforcement.
• Responsible for A&I Avenues placement activities, including overseeing RFP processes, waitlist management, reporting vacancies, and managing the ISLA process for reassessments and appeals.
• Responsible for contract deliverables related to Case Management.
• Assists the Assistant Director of Case Management in ensuring service quality, conducting annual planning and evaluation of services, and identifying significant issues affecting consumers, families, and A&I Avenues.
• Manages the Case Management department in accordance with all Federal, State, and local rules and regulations, as well as Imagine! policies and procedures.
• Advocates for the development of needed services/supports for people with developmental disabilities and/or their families.
• May supervise or assist in supervision of social work interns if the position occupant has an M.S.W.
• Other duties as assigned.

Benefits

• This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week.
• Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED