Case Management Navigator, Catholic Charities

Diocese of Allentown•Allentown, PA

26d•Onsite

About The Position

Catholic Charities, Diocese of Allentown is seeking a mission-driven team member to provide direct support to individuals and families experiencing financial hardship, housing instability, food insecurity, or related challenges. The Case Management Navigator helps clients access community resources, navigate service systems, and develop personalized plans to support long-term stability and self-sufficiency. The role works collaboratively with community partners, service providers, and internal program staff to provide comprehensive, compassionate care. Spanish-language fluency is strongly preferred. The position is full-time at 37.5 hours per week and pays $20.00 per hour. It is based in person at Catholic Charities, 402 W. Chew Street, Allentown, Pennsylvania, with local travel for client meetings, outreach, and community collaboration. Occasional evening or weekend hours may be required depending on program needs. The position reports to the Director of Community Support Programs. Employees are bound to exhibit respect for the teachings and discipline of the Catholic Church regarding matters of faith and morals, including maintaining a lifestyle in conformity with the teachings of the Catholic Church.

Requirements

Bachelor's degree in social work, human services, psychology, or a related field.
Knowledge of local community resources, social service systems, and public benefit programs.
Strong communication, organizational, and problem-solving skills.
Ability to work with individuals from diverse backgrounds with empathy, cultural humility, and professionalism.
Proficiency in basic computer applications and case management software.
Valid driver's license and reliable transportation.
Ability to perform the stated physical demands, subject to applicable ADA accommodations.
Respect for the teachings and discipline of the Catholic Church regarding faith and morals, including maintaining a lifestyle in conformity with those teachings.

Nice To Haves

Three years of case management experience.
Spanish-language skills; fluency is strongly preferred.
Experience working with individuals and families facing socioeconomic challenges.

Responsibilities

Conduct basic assessments to identify client needs related to housing, food, healthcare, transportation, and financial stability.
Help clients create individualized service plans outlining goals and action steps.
Connect clients to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.
Educate clients about eligibility requirements and assist with applications and documentation.
Coordinate referrals to internal and external service providers.
Maintain a caseload and provide ongoing case management, monitor progress, and adjust service plans as needed.
Support client-driven care and complete timely, appropriate program exits.
Advocate for clients with landlords, agencies, and community partners as appropriate.
Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.
Track outcomes and prepare reports as required by supervisors or funders.
Ensure services comply with agency policies, professional standards, and confidentiality requirements.
Develop and maintain working relationships with community partners, service providers, and resource agencies.
Participate in community meetings, trainings, and outreach events to stay informed about available resources and emerging needs.
Travel to other Catholic Charities or Diocese of Allentown locations as required.