Case Management Navigator, Catholic Charities

Diocese of Allentown•Allentown, PA

28d•Onsite

About The Position

Catholic Charities, Diocese of Allentown, is seeking a mission-driven Case Management Navigator to support individuals and families experiencing financial hardship, housing instability, food insecurity, or related challenges. The position helps clients access community resources, navigate service systems, and develop personalized plans that promote long-term stability and self-sufficiency. The Navigator works collaboratively with community partners, service providers, and internal program staff to provide comprehensive, compassionate care. Spanish-language fluency is strongly preferred. This is an exempt, full-time position (37.5 hours per week), based at Catholic Charities, 402 W. Chew Street, Allentown, Pennsylvania. The work is primarily office-based, with local travel for client meetings, outreach, or community collaboration. Occasional evening or weekend hours may be required depending on program needs. The position reports to the Director of Community Support Programs. Employees are bound to exhibit respect for the teachings and discipline of the Catholic Church regarding matters of faith and morals, including maintaining a lifestyle in conformity with the teachings of the Catholic Church. The role requires the ability to drive a personal vehicle safely to other Catholic Charities or Diocese of Allentown locations, subject to stated exceptions and ADA requirements.

Requirements

Bachelor's degree in social work, human services, psychology, or a related field.
Knowledge of local community resources, social service systems, and public benefit programs.
Strong communication, organizational, and problem-solving skills.
Ability to work empathetically, with cultural humility and professionalism, with people from diverse backgrounds.
Proficiency in basic computer applications and case management software.
Valid driver's license and reliable transportation.
Ability to meet the described physical demands, including occasional reaching and lifting up to 25 pounds, and safely drive to other Catholic Charities or Diocese of Allentown locations, subject to exceptions and ADA requirements.
Employees must respect the teachings and discipline of the Catholic Church regarding faith and morals and maintain a lifestyle in conformity with those teachings.

Nice To Haves

Three years of case management experience.
Spanish-language skills; fluency is strongly preferred.
Experience working with individuals and families facing socioeconomic challenges.

Responsibilities

Conduct basic assessments of client needs related to housing, food, healthcare, transportation, and financial stability.
Help clients create individualized service plans with goals and action steps.
Connect clients to local, state, and federal resources, including rental assistance, food programs, healthcare providers, employment services, and financial support programs.
Explain eligibility requirements and assist clients with applications and documentation.
Coordinate referrals to internal and external service providers.
Maintain a caseload and provide ongoing case management, monitoring progress and adjusting service plans as needed.
Support client-driven care and complete timely and appropriate program exits.
Advocate for clients with landlords, agencies, and other community partners as appropriate.
Maintain accurate and timely case notes and documentation in accordance with organizational and funding requirements.
Track outcomes and prepare reports as required by supervisors or funders.
Ensure services comply with agency policies, professional standards, and confidentiality requirements.
Develop and maintain working relationships with community partners, service providers, and resource agencies.
Participate in community meetings, trainings, and outreach events to stay informed about resources and emerging needs.