Case Management Director

Encompass Health • York, PA

2d

About The Position

The Case Management Director is a member of the hospital leadership team responsible for the day-to-day operations and management of the Case Management department. The role oversees the interdisciplinary plan of care and discharge planning process, with a focus on census management, patient care outcomes, and key care indicators. The director advocates for patients and families, supports and trains Case Managers and other staff, ensures operations meet organizational quality standards, and develops relationships with insurers, employers, case management firms, and healthcare networks.

Requirements

• Must be qualified to independently complete an assessment within the scope of practice of their discipline.
• If licensure is required for the discipline in the hospital’s state, must hold an active license.
• For nursing, must have a Bachelor of Science in Nursing (BSN) and RN licensure.
• For other eligible healthcare professionals, must have at least a bachelor’s degree.
• Three years of hospital-based Case Management experience, including Utilization Review and Discharge Planning experience.

Nice To Haves

• Current CCM® or ACM™ certification is preferred.
• For eligible healthcare professionals other than nurses, a graduate degree is preferred.

Responsibilities

• Manage the day-to-day operations and human resource functions of the Case Management department.
• Oversee the interdisciplinary plan of care and discharge planning process to ensure services are effective and appropriate, focusing on census management, patient care outcomes, and key care indicators.
• Act as a patient and family advocate and ensure services meet their needs.
• Guide and support Case Managers and other staff, including training on caseload management and interpreting regulations, policies, operational procedures, and objectives.
• Review department operations to ensure quality consistent with organizational standards.
• Build relationships with insurance companies, self-insured employers, case management firms, and other healthcare networks.
• Recognize and celebrate employees’ accomplishments and successes.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director