Case Management Consultant
About The Position
This role is for a Case Management Consultant with Group Disability at Sun Life Financial. The company is looking for individuals who are well-organized, service-oriented, experienced in disability management, skilled in coaching or adult education, and able to demonstrate empathy. The position involves supporting disability case managers in making a difference in customers' lives and offers opportunities for professional development in a dynamic workplace with challenging and rewarding work. Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives. Their values shape how they work: caring, authentic, bold, inspiring, and impactful. The company is committed to talent development, offering comprehensive training programs and ongoing coaching. They are proud to be a hybrid organization, providing flexibility to work from both the office and virtually. Diversity and inclusion are core values, and they welcome applications from qualified individuals from all backgrounds.
Requirements
- 3-5 years in Disability Case Management (short and long term disability)
- University degree or a completed college diploma.
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Analytical, organizational and problem solving skills
- Influencing and negotiating skills
- Knowledge of strategic interventions
- Positive attitude with a drive to succeed and a commitment to quality service
- listening skills and capacity for empathy
Nice To Haves
- Occupational health, disability management or other health related areas are assets
Responsibilities
- Coach your team in client-focused case management and achieving results.
- Refine your assigned team skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performance.
- Support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes.
- Collaborate with your peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities.
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers.
- Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally.
- Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.
Benefits
- Comprehensive training programs from the start of employment and ongoing coaching to set you up for success
- Our complete benefits package starting your first day
- Collaborative environment where you are encouraged to share your ideas
- Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
