Case Management Consultant

Sun Life • Edmonton, AB

7d • CA$60,000 - CA$97,000 • Hybrid

About The Position

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.

Requirements

• Minimum 3 years experience in Long and Short Term Disability Claims or Bachelor's Degree in related field
• Proficient knowledge of group insurance policy and coverage concepts
• Exceptional case management, organizational and analytical skills
• Excellent listening and communication skills (both written and verbal)
• Ability to deliver constructive feedback in a tactful and sensitive manner that positively influences case managers’ engagement
• Strong training and coaching skills

Responsibilities

• Responsible for coaching an assigned disability claims team, helping to improve case managers’ skills in order to optimize claims duration and drive profitability of the group disability clients assigned to the team
• Coach your assigned team on Outcome Focused Case Management, to develop and refine their skills on the appropriate utilization of tools/approaches, portfolio
• Ensure a client focused approach permeates in your coaching as you act as the primary coaching resource for your assigned team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes
• Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
• Contribute to the ongoing business retention and growth by cultivating excellence in your team
• Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally

Benefits

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree