Case Consultant

Rutter Mills, LLP•Norfolk, VA

11d•Onsite

About The Position

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused Case Consultant to join our Front End Department. This role plays an important part in the firm’s success and reputation by serving as a first point of contact for potential clients and helping create a professional, compassionate, and positive intake experience. Schedule : Full-time Monday through Friday Location: On-site in Norfolk, Virginia About the Role: Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As the face and voice of Rutter Mills, Case Consultants create positive first impressions and support current and potential clients through the intake process with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to exceptional client service. The ideal candidate is great on the phone, personable, and an empathetic, attentive listener.

Requirements

You must consider exceeding client expectations a priority.
Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
Ability to work independently and with a team.
Ability to manage multiple priorities and adjust to changing priorities in a professional manner.

Nice To Haves

Bilingual a plus!

Responsibilities

Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
Collect, verify, and document client information with a high level of accuracy and attention to detail
Perform data entry and maintain organized, accurate records
Communicate effectively with current and potential clients, referrals, walk-ins, and team members
Assist with front-end client support and help ensure timely follow-up throughout the intake process
Balance multiple responsibilities in a fast-paced, team-oriented environment
Follow firm procedures and maintain confidentiality in all interactions