Case Management Associate

Mass General Brigham•Salem, MA

6d•$22 - $25•Onsite

About The Position

Provides support to psychiatric triage clinicians with routine and regulatory clinical and administrative functions. Assist director as necessary.

Associate's Degree Social Work required or Bachelor's Degree Social Work preferred
Clinical and/or community resource experience 1-2 years preferred
Attention to detail.
Computer proficiency required Microsoft office applications preferred with ability to learn new software.
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Supports the process of patient referrals and dispositions to several levels of care. The referral process includes entering clinical information into the referral system and managing the communications regarding acceptance and bed offer or denial with facilities; referrals, telephone with pre-referral information and to establish a start of care date; initiating the patient care referral paperwork
Supports the insurance authorization and continued stay process by making initial contact and obtaining insurance authorizations; submitting fax and online requests for continued stay authorization and monitors the decision from the payer.
Research available community resources at the request of the psychiatric triage clinicians.
Communication with central admissions team via Microsoft teams.
Performs other duties as assigned
Complies with all policies and standards