Case Management Associate 1

Public Consulting Group•El Cajon, CA

4d•$23 - $27•Onsite

About The Position

Public Consulting Group’s Human Services team partners with state and municipal agencies to improve services for children, adults, and families. The Case Management Associate 1 supports program participants by assessing their needs and barriers, helping them develop vocational goals, and coordinating work activities, education, training, and supportive services. The role monitors participant progress and compliance, maintains accurate case records, and coordinates with county staff, employers, educational programs, and community resources to help participants achieve their stated outcomes. This position requires full-time, in-office work Monday through Friday, 8 a.m. to 5 p.m. The employee must reside in San Diego County and must be able to perform case management duties in person and on site. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Requirements

Two to four years of customer relationship management or case management experience.
Ability to work with participants and demonstrate active listening skills.
Professional empathy and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relations, verbal communication, and communication skills.
Accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain confidentiality of materials in the work setting.
Ability to establish and maintain professional relationships with federal, state, and county agencies and the general public.
Ability to partner with and motivate participants with physical and/or mental disabilities.
Ability to maintain a record-keeping and follow-up system.
Ability to work independently with minimal supervision and handle multiple projects simultaneously.
Must reside in San Diego County.
Must be able to work full-time in the office Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

An associate’s or bachelor’s degree is preferred.
A two-year degree combined with two years of sales/client accounts experience may be considered in lieu of a four-year degree.

Responsibilities

Design and develop participant plans, including work activities, educational programs, and training programs.
Assess participant skills and barriers.
Determine eligibility and need for supportive services, including child care, transportation, and ancillary services.
Create and update plans to manage participant progress toward goals.
Assist participants in developing vocational goals.
Monitor and record monthly participant progress to ensure compliance with program regulations and attendance requirements for assigned work activities.
Notify the county’s human services specialist when participants do not comply with work activities.
Update client case files in systems according to procedural requirements.
Maintain current knowledge of program procedures and apply them appropriately.
Maintain current knowledge of community resources, labor market information, and training resources.
Contact each client placed in employment on a monthly basis.
Complete required county paper documents and forms.
Communicate with employment organizations and educational programs where participants are placed.
Meet performance metrics for achieving participant-stated outcomes.
Perform case management duties with customers in person and on site.