Case Management Associate 1

Public Consulting Group•El Cajon, CA

3d•Onsite

About The Position

Public Consulting Group’s Human Services team partners with state and municipal agencies to improve services for children, adults, and families. The Case Management Associate 1 works with program participants to assess needs and barriers, develop plans, connect them with supportive services and employment or education resources, and monitor progress toward their goals and program requirements. The role requires in-person, on-site case management and full-time, in-office work in San Diego County, Monday through Friday, from 8 a.m. to 5 p.m.

Requirements

2 to 4 years of customer relationship management or case management experience.
Ability to work with and relate to participants and demonstrate active listening skills.
Professional empathy for participants and respect for cultural differences.
Ability to learn specialized databases and software systems.
Excellent customer relations techniques and verbal and communication skills.
Accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Ability to recognize and maintain the confidentiality of materials in the work setting.
Ability to establish and maintain professional relationships with federal, state, and county agencies and the general public.
Ability to partner with and motivate participants with physical and/or mental disabilities.
Ability to maintain a record-keeping and follow-up system.
Ability to work independently with minimal supervision and manage multiple projects simultaneously.
Must reside in San Diego County.
Able to work full time in the office Monday through Friday, 8 a.m. to 5 p.m.

Nice To Haves

An associate’s or bachelor’s degree is preferred.
A two-year degree combined with two years of sales/client accounts experience may be considered in lieu of a four-year degree.

Responsibilities

Design and develop participant plans, including work activities, educational programs, and training programs.
Assess participants’ skills and barriers.
Determine participants’ eligibility and need for supportive services, including child care, transportation, and ancillary services.
Create and update plans and manage participants’ progress toward their goals.
Assist participants in developing vocational goals.
Monitor and record participants’ monthly progress to ensure compliance with program regulations and attendance requirements for assigned work activities.
Notify the county’s human services specialist when participants do not comply with work activities.
Update client case files in systems in accordance with procedural requirements.
Maintain current knowledge of program procedures and apply them appropriately.
Maintain current knowledge of community resources, the labor market, and training resources.
Contact each client placed in employment monthly.
Complete required county paperwork and forms.
Communicate with employment organizations and educational programs where participants are placed.
Meet performance metrics for achieving participant-stated outcomes.
Perform case management duties with customers in person and on site.