Case Management Assistant

DCH Health Care Authority•Tuscaloosa, AL

4d•Onsite

About The Position

The Case Management Assistant provides hands-on post-acute care planning services to hospitalized and emergency department patients, in accordance with department policies and procedures. This role supports RN and Social Work Case Managers in coordinating patient care after discharge, ensuring compliance with regulations and facilitating smooth transitions to post-acute destinations.

Requirements

High school education or equivalent required
Excellent clerical and organizational skills
Excellent communication/people skills in person and on telephone
Familiar and comfortable with medical terminology
Computer and data entry skills; proficient in Word
Must be able to read, write legibly, speak, and comprehend English.

Nice To Haves

CarePort and Meditech system skills preferred

Responsibilities

Support RN and Social Work Case Managers in post-acute care arrangements, ensuring compliance with regulations.
Coordinate the transfer of complete medical records for each post-acute destination during business hours.
Communicate with post-acute care facilities about bed availability via CarePort. Communication may also include fax or phone.
Provide regulatory notices (e.g., Important Message from Medicare, Choice Forms) to patients and families, and file documents as required.
Notify RN Case Manager or Social Work Case Manager of the patient’s post-discharge care choices promptly.
Arrange transportation, as required, and communicate transfer details to patients and families.
Arrange for durable medical equipment in the patient’s home.
Schedule post-discharge physician appointments.
Document accurate data, authorizations, referrals, entries into CarePort and/or medical record in a timely manner.
Act as liaison between RN and Social Work Case Managers to ensure information flow.
Establish collaborative relationships with case management staff, vendors, liaisons, patients, families, and caregivers.
Conduct post-discharge follow-up calls and refer patient concerns to the appropriate Case Manager.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.