Part-time Case Management Assistant - Aging, Disability and Veteran Services

Multnomah County • Portland, OR

9d • Onsite

About The Position

Aging, Disability and Veteran Services (ADVSD) is seeking a dedicated and compassionate individual to provide services as a Part-time (20 hours a week) Case Management Assistant (CMA) at our Mid Branch location. As a CMA, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County. You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.

Requirements

• High school diploma or GED
• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting
• Must pass a criminal background check
• Requires a valid driver’s license by the time of hire

Nice To Haves

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
• Ability to work closely with consumers in their home.
• Ability to make decisions in the moment when shopping or otherwise coordinating a move.
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.
• Ability to assess and refer clients to the proper agencies and/or service resources.
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs.
• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, empathetically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught.
• Ability to complete work using standard software tools and office equipment.

Responsibilities

• Assist clients with forms
• Search for potential placements and providers
• Screen for eligibility for programs
• Prepare files for transfers and assign to case managers
• Work with facilities to collect client documents requested by case managers
• Print, copy, fax, scan, and mail documents for case managers
• Accompany clients to visit care facilities and medical appointments
• Help clients get needed household items
• Refer clients to community resources that are available
• Do home/field visits and transport clients
• Use spreadsheets to track client and provider data
• Participate in program outreach efforts in building relationships

Benefits

• Eligible for overtime

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED