Case Management Assistant

Bell Socialization Services Inc.•York, PA

3d•Onsite

About The Position

The Case Management Assistant is responsible for assisting in the day-to-day operations of the Next Door Office. This role requires a belief in the Agency's philosophy and the ability to develop rapport with program participants. The program operates Monday through Friday from 9 am to 6 pm, and Saturdays from 9 am to noon, excluding holidays. On-call services are available as needed. The typical work hours for this position are 8:30 am to 4:30 pm when the program is in operation.

Requirements

Associates degree in Social Sciences preferred.
Two (2) years of Human Services experience preferred.
Experience with Microsoft Products.
Must be 21 years old.
Valid driver's license.
PA State Police Background check.
Child Line Clearances.
FBI Fingerprint Clearance.

Responsibilities

Assist program staff with triaging the needs of individuals and families by referring them to the Counselor of the Day or assigning them to a scheduled workshop.
Offer basic case management services to direct individuals to community resources.
Maintain forms used for program operations.
Maintain and order program office supplies.
Date-stamp and distribute incoming mail. Post all outgoing mail and deliver it to the mailbox.
Serve as the point person for issues with office products such as printers, copiers, telephones, and computers.
Answer phones during regularly scheduled business hours and direct messages to appropriate staff.
Develop an understanding of community resources and direct individuals and families to them when appropriate.
Learn to use the HMIS system and document as needed.
Participate in staff meetings and assigned trainings.
Maintain the cleanliness and appearance of the first-floor office, including the waiting room, office space, and bathroom.
Attend 12 hours of job-related training each fiscal year.
Follow and support agency philosophy, policy, and procedures.
Perform other duties as assigned by the Program Coordinator of Next Door.