Case Management Assistant - Medical Assistant

Gonzaba Medical Group•San Antonio, TX

8d•Hybrid

About The Position

The Case Management Assistant assists the Case Management Nurses with scheduling patient appointments for hospital follow-ups and for the High-Risk Team. The Case Management Assistant will act as a float and on occasion will provide direct and indirect patient care activities in the patient's home alongside the Physician Assistant.

Requirements

Minimum high school education or equivalent.
Certificate of completion from an accredited school for medical assistants is required or equivalent medical training.
CPR certification with AED is required and must be kept current.
National certification as a Registered or Certified Medical Assistant is required as initial and continued employment at Gonzaba Medical Group is contingent upon this credential.
National Certification must be issued from one of the following associations: AAMA - Certified Medical Assistant (CMA); ARMA - Registered Medical Assistant (RMA); NAHP - Nationally Registered Certified Medical Assistant (NRCMA); or other association approved by GMG Human Resources.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance.
Close vision and ability to adjust focus.
Must be able to work efficiently under pressure.

Nice To Haves

Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.

Responsibilities

Contacts patients / families to get them scheduled for timely hospital follow-up appointments.
Communicates patient concerns promptly to the case management nurses for attention and follow-up.
Schedules patients to the High-Risk Team of providers for appropriate visit / care based on HRT audit.
Assists in tracking high risk patients and completion of audit plan.
Receives inbound calls to assist patients with health plans or care related.
Assists patients with information about community resources available to support their healthcare / social need.
Arrange transportation for patients to / from health care visits.
Maintains strictest member and company confidentiality.
Assumes responsibility for maintaining clinical competencies according to Gonzaba Medical Group Policy.
Cleans, stocks, and maintains instruments and equipment.
Performs patient care in the home setting.
Functions within the scope of training received from Medical Assistant Education program and from Gonzaba Medical group programs such as monitoring vital signs, applying monitoring devices such as pulse oximeter, venipuncture, glucose monitoring, etc.
Reports and accurately documents clinical findings to provider and/or Physician.
Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or lying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.