Case Management and Life Skills Coordinator- Regular Regular Full-Time/Part-Time

Smithers Community Services Association • Smithers, BC

3d • CA$64,480 - CA$68,640 • Onsite

About The Position

Smithers Community Services Association (SCSA) is a dynamic non-profit organization with over 50 years of history serving the Bulkley Valley and surrounding communities. With an annual operating budget of approximately $5 million and a team of over 60 employees, SCSA offers a diverse range of programs including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy. The organization is committed to being client-centered, accessible, inclusive, trauma-informed, and accountable, valuing equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. SCSA believes every individual deserves dignity, respect, and the opportunity to thrive.

Goodacre Place Supportive Housing is a 22-unit program with a 12-bed emergency shelter providing long-term housing and short-term emergency accommodation for individuals experiencing or at risk of homelessness. SCSA partners with BC Housing to offer shelter, housing support, meals, hygiene services, life skills development, case planning, and connections to community resources, aiming to help individuals move toward greater independence while feeling respected, supported, and at home. The program works closely with community partners, healthcare providers, Indigenous organizations, and social service agencies.

The Case Management & Life Skills Coordinator is a key member of the HEART and HEARTH programs, reporting to the Site Manager. This position provides intensive, person-centered case management and life skills support to shelter guests and individuals experiencing homelessness, including those in encampments, to promote stability, independence, and successful transitions into housing. Working within a trauma-informed, culturally safe, participant-centered, and harm reduction framework, the coordinator conducts assessments, develops individualized case plans, coordinates services, and provides life skills coaching and advocacy. The role involves regular one-on-one meetings to support participants in achieving goals, addressing barriers, building independence, and accessing necessary services and resources. Collaboration with various internal and external stakeholders is essential for coordinated, participant-centered service delivery. While there are no formal supervisory responsibilities, the position provides functional leadership and guidance to frontline staff regarding participant care plans and interventions.

Requirements

• Diploma or Bachelor’s degree in Social Work, Human Services, Community Support, Psychology, Mental Health & Addictions, Child & Youth Care, or a related field; or an equivalent combination of education, training, and experience.
• Minimum of two (2) years' experience providing case management, housing support, outreach, homelessness services, supportive housing, mental health, addictions, or related community-based services.
• Demonstrated experience working with individuals experiencing homelessness, complex trauma, mental health challenges, substance use, and multiple barriers to housing stability.
• Experience developing individualized service plans, coordinating community resources, and supporting participants in achieving personal goals.
• Demonstrated knowledge of person-centered case management, Housing First principles, strengths-based practice, trauma-informed care, harm reduction, motivational interviewing, and recovery-oriented approaches.
• Knowledge of applicable legislation, privacy requirements, and professional documentation standards.
• Strong knowledge of case management, including assessment, individualized case planning, goal setting, progress monitoring, and service coordination.
• Ability to build trusting relationships and support individuals experiencing homelessness, substance use, mental health challenges, and other complex needs.
• Knowledge of trauma-informed, culturally safe, person-centered, and harm reduction practices.
• Ability to coach clients in developing life skills, independence, and housing stability.
• Ability to remain calm and exercise sound judgment in crisis situations.
• Strong conflict resolution, de-escalation, risk assessment, and problem-solving skills.
• Ability to maintain professional boundaries and respond ethically to complex situations.
• Ability to work collaboratively with clients, frontline staff, BC Housing, Indigenous organizations, healthcare providers, and community partners.
• Strong interpersonal, communication, advocacy, and systems navigation skills.
• Ability to provide functional guidance to frontline staff regarding client case plans and coordinated service delivery.
• Strong organizational, time management, and documentation skills.
• Ability to manage multiple client files while maintaining confidentiality and accurate records.
• Proficiency with Microsoft Office and electronic case management systems (e.g., HIFIS).
• Ability to work independently and collaboratively while contributing to continuous program improvement.
• Must be legally authorized to work in Canada.
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check.
• Possess a valid Class 5 Driver’s License.

Nice To Haves

• Knowledge of BC Housing programs, Coordinated Access, HIFIS, Vulnerability Assessment Tools (VAT), and community resources is considered an asset.
• Understanding of Indigenous cultural safety, reconciliation, the impacts of colonization and intergenerational trauma, and culturally responsive service delivery.
• First Aid & CPR Certification
• Non-Violent Crisis Intervention (NVCI)
• Naloxone Administration Training

Responsibilities

• Conduct comprehensive client assessments, including strengths, needs, risks, and barriers.
• Develop individualized case management plans with clients using person-centered, strengths-based approaches.
• Meet regularly with clients to review goals, monitor progress, identify challenges, and revise case plans as needed.
• Provide intensive one-on-one support, coaching, and advocacy to help clients achieve greater stability and independence.
• Coordinate client care through ongoing communication with internal staff and external service providers.
• Maintain regular contact with clients throughout their shelter stay and transition into housing.
• Ensure continuity of care by facilitating warm referrals and coordinated service planning.
• Maintain accurate, timely, and confidential case notes and client documentation.
• Support clients in developing practical skills for successful independent living, including budgeting, meal planning, personal hygiene, household cleaning, time management, transportation planning, communication, tenant responsibilities, and housing maintenance.
• Provide individualized coaching and facilitate life skills education through one-on-one and group sessions.
• Encourage client self-determination, resilience, and confidence in achieving personal goals.
• Coordinate referrals and facilitate access to primary health care, mental health and substance use services, Indigenous cultural and community supports, income assistance, disability supports, employment, education, vocational programs, legal, financial, and community services.
• Advocate with service providers to reduce barriers and improve client access to appropriate supports.
• Work collaboratively with multidisciplinary teams to coordinate integrated service plans.
• Build trusting, respectful, and professional relationships with shelter guests.
• Support clients in transitioning from encampments into shelter and from shelter into temporary, supportive, or permanent housing.
• Collaborate closely with the Homeless Prevention Program Coordinator regarding housing plans, applications, rent supplements, and housing resources.
• Participate in case conferences and multidisciplinary meetings to coordinate client care.
• Support crisis intervention and de-escalation in collaboration with the shelter team.
• Promote a safe, welcoming, inclusive, and trauma-informed shelter environment.
• Conduct outreach to individuals experiencing homelessness, including those living in encampments.
• Build trusting relationships that encourage engagement with shelter and support services.
• Provide information about available housing, health, and community resources.
• Represent the shelter program at Coordinated Access, Vulnerability Assessment Tool (VAT) processes, case conferences, and other collaborative planning tables.
• Develop and maintain positive working relationships with BC Housing, Indigenous organizations, healthcare providers, and community partners.
• Maintain confidential client records in accordance with organizational policies and privacy legislation.
• Complete required reports, statistics, and outcome tracking in a timely manner.
• Enter and maintain client information in HIFIS and other designated data management systems.
• Monitor program outcomes and contribute to continuous quality improvement initiatives.
• Support program evaluation, accreditation, and reporting requirements.

Benefits

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree